Intuit Inc

Staff Communications Manager (Expert Network)

Intuit Inc • $153K — $207K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 8+ years of experience in corporate communications, CRM marketing, or platform operations.
  • Bachelor's degree in Communications, Marketing, Business, or related field; advanced degree preferred.
  • Extensive experience architecting CRM lifecycles with platforms like Salesforce, Braze, or Eloqua.
  • Proactive use of Generative AI for personalized communication at scale.
  • Ability to influence VP-level stakeholders and technical teams effectively.
  • Expertise in building scalable communication frameworks and workflows.

Responsibilities

  • Design and lead a centralized communication platform for Intuit's global Expert Network.
  • Lead the strategy and implementation of advanced communication platforms as Product Owner.
  • Translate complex product updates into high-impact communication strategies to minimize friction.
  • Establish and manage a dynamic, multi-channel communication roadmap to optimize message delivery.
  • Own the metrics for expert communication engagement, focusing on readiness and satisfaction.
  • Create clear, empathetic messaging from complex technical requirements, personalized for different expert segments.

Benefits

  • Competitive compensation package with performance-based rewards.
  • Potential eligibility for cash bonuses and equity rewards.
  • Comprehensive benefits plans.
Full Job Description
Join the Expert Network team as a Staff Communications Manager, where you will architect and own the Centralized Expert Communication Ecosystem to ensure thousands of tax, bookkeeper, and marketing experts are informed, inspired, and prepared to do the best work of their lives and deliver world-class customer outcomes.

Responsibilities
  • Centralized Expert Communication Platform for Expert Network: Design and lead a centralized, 'horizontal' communication function for Intuit's global Expert Network.
  • MarTech Strategy & Implementation: Lead the evaluation, selection, and end-to-end implementation of advanced communication platforms. You aren't just a user; you are the Product Owner of the comms stack, responsible for audience segmentation, real-time automation, and deep-funnel reporting.
  • Strategic GTM & Change Management: Act as a critical bridge between Product, Marketing, Intuit Academy, and Change Management. You will translate complex product updates and campaigns into high-impact communication strategies that minimize friction for our experts.
  • Dynamic Calendar Ownership: Create and govern a living, multi-channel E2E communication roadmap. You will own the intake and prioritization logic to ensure the right message hits the right expert cohort at the right time, preventing 'communication fatigue.'
  • Data-Driven Optimization: Own the expert comms engagement metrics. Use A/B testing and sentiment analysis to move beyond simple 'open rates' toward measuring readiness, comprehension, and expert satisfaction. Utilize qualitative and quantitative research to build customer-backed messaging hierarchies that address expert pain points.
  • Technical Content Strategy & Insights: High 'craft' bar for messaging. You can translate technical product requirements into empathetic, clear, and actionable prose that resonates with experts. Comfortable navigating complex data sets to segment audiences by behavior, geography, or skill level, ensuring a 'segment of one' personalized experience.


Qualifications
  • 8+ Years of experience in corporate communications, CRM marketing, or platform operations.
  • Bachelor's Degree in Communications, Marketing, Business, or a related field, advanced degree (MBA or Master's) preferred.
  • Platform Mastery (CRM/Automation): Extensive experience architecting CRM lifecycles (e.g., Salesforce, Braze, or Eloqua). You should have a proven track record of setting up new platforms from scratch for large, geographically dispersed audiences.
  • AI-Native Operations: Proactive experience using Generative AI to personalize communication at scale or utilizing LLMs to synthesize expert feedback loops into actionable product insights.
  • Strategic Influence: Ability to manage 'up and across,' influencing VP-level stakeholders and technical squads to align on communication standards and intake priorities.
  • Scalable Systems Thinking: You don't just solve for today; you build reusable frameworks, templates, and automated workflows that allow the communication function to scale as the Expert Network grows.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Diego: $153,500 - $207,500 / year

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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