Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is making a major investment in brand marketing in 2026, and we're hiring a Staff Brand Designer to help define Front as a true challenger brand within the crowded CX market. This is a rare opportunity for a senior creative to shape how our brand shows up in the world, break category norms, and create work that builds lasting awareness, differentiation, and affinity.

You'll bring a sharp point of view on what it takes for a challenger brand to stand out-pairing bold, experimental ideas with impeccable design craft and attention to detail. You know when to take big swings, when to refine relentlessly, and how to make work feel both distinctive and enduring. Reporting into our Head of Brand & Communications, you'll help set Front's creative vision, mentor and uplevel designers across the team, and collaborate closely with a top-tier creative agency that supports the development and execution of our most ambitious brand work.

What will you be doing?

• Evolve and push Front's brand expression. Shape, extend, and challenge the visual and verbal expression of the Front brand. You'll build on our existing brand strategy and system and apply in bold new ways that help Front stand out in a highly competitive category.
• Lead creative development for major brand investments. Partner closely with our creative agency and internal stakeholders to concept, develop, and deliver breakthrough brand work. You'll guide creative strategy, shape ideas, push craft, and make high-stakes decisions that add up to measurable business impact.
• Establish standards, systems, and governance. Define and evolve Front's brand design standards, systems, and guardrails to support scale, consistency, and quality as brand investment grows. You're passionate about building brand equity, but are energized to take risks where more established brands can't.
• Influence strategy through creative intuition and data. You'll help shape short- and medium-term brand priorities and make tough tradeoffs based on overall brand impact and business ROI.
• Drive cross-functional alignment. Lead complex, cross-functional initiatives through influence rather than authority-aligning partners across marketing, product, growth, web, and executive leadership.
• Raise the bar for the entire brand design function. Coach senior and early-career designers and generally uplevel our creative workflows, tooling, and velocity. You'll champion the latest design tools (including AI) to scale impact without sacrificing quality.
• Represent design at the highest levels. Present creative direction and work to executive stakeholders energizes you, while translating creative decisions into business outcomes and long-term brand value.

What skills and experience do you need?

• 10+ years of experience in brand design, art direction, or creative leadership, with a portfolio demonstrating exceptional craft across typography, composition, color, illustration, photography direction, and more. In-house experience with a high-growth, B2B SaaS company is a plus.
• An appetite for risk-taking. Front is a challenger brand swimming among large incumbents, and we need to take bold swings to break through.
• Strong understanding of brand strategy and marketing fundamentals, specifically the ability to connect creative decisions to business outcomes
• Exceptional communication and influence skills. You can persuade, align, and negotiate across stakeholders, be it product marketing, web dev, or executive leadership.
• Proven ability to concept, create, and art direct visual systems that set the bar for brand expression across campaigns and channels, including product launches, events, and OOH
• Expert fluency in Figma and Adobe Creative Cloud, with a strong grasp of web, motion, and modern creative formats
• Hands-on experience with emerging AI tools and workflows, including setting best practices around responsibly scaling creative output
• A track record of elevating the work and people around you through creative direction, feedback, and partnership

Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice