ServiceNow

Staff Applications Dev Engineer

ServiceNow • $149K — $262K *
Chicago, IL 60629In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field with 3+ years of IT experience.
  • Strong communication and presentation skills for diverse audiences.
  • Proven analytical and troubleshooting abilities.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Deep understanding of technology platforms, especially web/SaaS applications.
  • Experience with ServiceNow platform administration is preferred.
  • Familiarity with SAP administration.

Responsibilities

  • Manage the entire lifecycle of production and sub-production environments.
  • Analyze incidents to identify system problems and propose solutions.
  • Assist in troubleshooting integration and user management by reviewing application logs.
  • Develop scripts and procedures to automate manual processes.
  • Collaborate with product engineering and support teams to resolve issues.
  • Maintain documentation for system configuration and known issues.
  • Share best practices for administrative operations and system enhancements.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away policy and family leave programs.
Full Job Description
Job Description

Team

The ServiceNow Release Management team within our Digital Technology Operations department is a group of talented and energetic individuals. The team works closely with application developers, product owners, internal users/employees, and other stakeholders to maintain the health of critical ServiceNow platforms and related systems.

Role

We are seeking an engineer to execute platform administration responsibilities across ServiceNow and SAP. Core objectives are supporting internal stakeholders, troubleshooting issues, providing training, and fulfilling requests with a high level of service and continuous improvement. The role also covers upgrades, deployments, and governance of sub-production environments. It extends beyond daily administration to maturing release and instance management through automation, an instance inventory tracker, and Digital Product Release. This person will also design technical debt remediation workflows and a standard controls framework for use across all platforms, including SAP, covering Separation of Duties controls.

What you get to do in this role:
  • Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
  • Assists in troubleshooting integration, and user management issues by digging into application and system logs
  • Develops procedures and scripts for monitoring and automation of manual processes.
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities
  • Maintain system documentation for configuration and troubleshooting of known issues.
  • Develop and share best practices for Admin operations and enhancements based on lessons learned
  • Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.


Qualifications

To be successful in the role, your will have:
  • Bachelor's degree in computer science or related field with 3+ years of IT industry experience.
  • Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
  • Strong analytical and troubleshooting skills.
  • Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
  • Strong understanding of technology platforms, particularly web applications/SaaS platforms
  • ServiceNow platform administration experience preferred.
  • Working knowledge of SAP administration.
  • Experience supporting/administering other enterprise platforms and technologies is an advantage.
  • Experience working with application logs, prefer experience using Splunk
  • Good understanding of ITIL framework or experience working in an ITIL-based environment

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates
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