ServiceNow

Staff Agentic Search Infrastructure Engineer - Moveworks

ServiceNow • $120K — $160K *
Mountain View, CA 94040In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS or MS in Computer Science or equivalent; PhD is a plus.
  • 2+ years of full-time industry experience.
  • Hands-on experience with search technologies (e.g., Lucene, Solr, Elasticsearch, OpenSearch).
  • Proficiency in vector databases is an advantage.
  • Eager to collaborate in-person with team members.

Responsibilities

  • Build and maintain the foundational infrastructure for an agentic search platform.
  • Develop hybrid indexing technology across large clusters and diverse data types.
  • Design and implement high-throughput ingestion and enrichment pipelines.
  • Create multi-modal indexing for varied enterprise data formats.
  • Contribute to a knowledge graph resolving entities across diverse data sources.
  • Enhance search performance, scalability, and observability.
  • Oversee the search infrastructure lifecycle and influence the search roadmap.

Benefits

  • Collaborative and creative in-person team environment.
  • Opportunities for cross-functional engagement with various engineering teams.
  • Flexibility in work personas including options for remote work based on role.
  • Exposure to innovative search technologies and methodologies.
Full Job Description
Job Description

Contribute to the org-wide shift from product-specific search solutions to a composable, agent-native infrastructure foundation that agents and applications build on to locate, search, discover, and recommend resources across heterogeneous enterprise data.

  • Build and own the infrastructural substrate beneath the agentic search platform, spanning the index engine, the ingestion and enrichment pipeline, and the entity, identity, and feature intelligence that gives content context. Solve the hard problem of keeping index-time enrichments aligned with what agents expect at query time, so retrieval, ranking, and reasoning all build on a consistent foundation.
  • Build and operate hybrid indexing technology at scale across large clusters, spanning keyword-based sparse-vector indices, embedding-based semantic indices, and emerging semantic-ID indexing driven by next-token prediction. Own the full index lifecycle, and expose clean, unified contracts to the search primitives and recipes that agents compose on top of the corpus.
  • Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time. Orchestrate the stages that make content agent-ready, including parsing, chunking, embedding, entity resolution, and access control, and evolve them as new agentic use cases emerge.
  • Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video. Represent each modality so it is retrievable through a unified surface, letting agents find the right material regardless of its form or source.
  • Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources such as tickets, files, and people through canonical entity relationships.
  • Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences. Apply techniques such as vector quantization to balance model quality, retrieval performance, and storage cost.
  • Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap as the platform grows to support new agents, primitives, and recipes, including needs not yet anticipated.
  • Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.

This is a highly collaborative, in-person role, working cross-functionally with Search Ranking, ML, and Platform engineering teams to deliver robust, production-grade agentic search capabilities.

Qualifications
  • BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.
  • 2+ years of full-time industry experience.
  • Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.
  • Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

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Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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