SummaryAs a Sr. Workday Benefits Consultant, you will be working directly with our customers and internal teams to quickly resolve more complex issues and requests. You'll also perform system testing and documentation and handle change requests. If you love technology, have strong verbal skills, and thrive in a fast-paced environment, this could be the position for you.
Responsibilities- Coordinate, troubleshoot, and manage Workday system issues to resolution
- Act as a primary customer point of contact for cases and projects
- Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge
- Responsible for adhering to the current BPaaS Support methodology while influencing best practices, process improvements, and procedures
- Manage time and caseload using a case management system
- Provide peer review to other consultants for production moves
- Mentor new team members as required
- Stay abreast of Workday system releases and enhancements, and communicate those to customers with recommendations for the best application for their environment
Competencies- Work collaboratively with internal resources and customers to implement solutions
- Establish and develop strong customer relationships, gaining trust and respect
- Able to update or create reports in Workday and write basic calculated fields
- Make recommendations regarding solutions to a specific situation; identify possible future outcomes, and assist in working toward them
- Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
- Able to communicate complex concepts around specific aspects of scope and deliverables
- Be actively present in Workday Community, participating in discussions and contributing solutions
- Be able to identify and resolve problems in a timely manner; appropriately gather and analyze information,n and apply creative talents to problem-solving
- Be able to quickly and accurately research issues and propose solutions or courses of action
- Must have clear written and oral communication skills
QualificationsEducation/Certification RequirementsRequired- Must have active Workday Benefits certification
- 2-4 years of Workday Benefits experience, including an understanding of benefit concepts such as plan designs, COBRA, Evidence of Insurability, and age reduction rules
- Functional experience with configuration and support of Open Enrollment (highly complex), ACA Configuration, Benefit Plans Configurations, Rate Changes, Data Loads
- Skilled in time management and multitasking, effectively handling multiple cases and customers simultaneously
- Intermediate/advanced level Excel skills
Preferred- Workday Reporting Certification and/or experience preferred
#LI-REMOTE
