Job Description

LOCATION: US - Remote

JOB OVERVIEW: We are seeking a highly accomplished and experienced leader to join our Global CDMO as the Sr. VP, Global Head Commercial Operations. This senior leadership role is responsible for overseeing key commercial aspects of the business and driving strategic initiatives across multiple commercial functions to ensure the continued growth and success of the organization.

The ideal candidate will excel in building and maintaining strong client relationships, managing commercial processes, and aligning strategies with the company's growth objectives. This role is instrumental in driving revenue growth, enhancing customer satisfaction, and optimizing commercial strategies to meet evolving with market needs.

KEY INTERNAL STAKEHOLDERS: Commercial Teams, Business Development, Finance, R&D, Supply Chain, Quality, Regulatory Affairs, Sites across the globe

KEY EXTERNAL STAKEHOLDERS: Existing and potential clients, Marketing partners

REPORTING STRUCTURE:

Reports To: Chief Commercial Officer

Direct Functional Reports: Commercial Strategy, Proposal Management, Marketing, Pricing, and Analytics

ESSENTIAL QUALIFICATION/RELEVANT EXPERIENCE:
• Bachelor's degree is required. Advanced degree (e.g. MBA or equivalent) is preferred.
• 20+ years of experience in commercial operations, sales leadership, or business development within the CDMO or pharmaceutical manufacturing sector.
• Prior experience in a leadership role within a global CDMO, with exposure to North American markets.

KEY RESPONSIBILITIES:

As the Global Head of Commercial Operations, you will oversee and align key commercial functions, including Commercial Strategy, Proposal Management, Marketing, Pricing, and Analytics to support the company's strategic objectives. Specific responsibilities include:

1.Commercial Strategy and Operations

oDevelop and lead the global commercial strategy, ensuring alignment with corporate goals.

oOversee commercial analytics, and pricing strategy, optimising business processes to drive operational excellence.

oImprove commercial operations by collaborating with Business Development, Finance, HR and Operations to enhance efficiency and effectiveness

2.Client Relationship Management

oEstablish and maintain strong relationships with key customers, ensuring their needs are understood and proactively addressed.

oImplement customer-centric strategies to drive engagement, retention and long-term partnerships.

3.Proposal Management

oOversee the proposal development process, ensuring the preparation of high-quality, competitive and client-focused proposals.

oCoordinate cross-functional teams to align proposals with company capabilities and market demands.

4.Customer Centricity

oDrive a customer-centric approach across all commercial functions, ensuring that customer satisfaction, engagement, and loyalty are prioritized in all strategies and interactions.

5.Marketing & Lead Generation

oLead marketing and lead generation teams to develop and implement strategies to drive brand awareness and customer acquisition.

6.Sales Pipeline Management

oOversee the end-to-end sales pipeline, ensuring alignment with revenue targets and business growth objectives.

oWork closely with Sales and Business Development teams to generate and close opportunities.

7.Pricing Strategy and Commercial Analytics

oDevelop and execute competitive pricing models based on comprehensive market analysis.

oLeverage data analytics to enhance pricing decisions, improve profitability, and support long-term strategic goals.

8.Strategic Projects and Business Optimization

oLead global strategic initiatives aimed at improving commercial performance and decision making.

oImplement best-in-class commercial processes to enhance scalability and efficiency.

9.Team Leadership and Talent Development

oBuild, mentor and lead a high-performing commercial team, fostering a culture of continuous improvement.

oPartner with HR to establish on-boarding programs, career pathing and learning and development initiatives.

About Us

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

About the Team

Piramal Pharma Solutions (PPS) is a Contract Development and Manufacturing Organization (CDMO) offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our customers through a globally integrated network of facilities in North America, Europe, and Asia. This enables us to offer a comprehensive range of services including drug discovery solutions, process & pharmaceutical development services, clinical trial supplies, commercial supply of APIs, and finished dosage forms. We also offer specialized services such as the development and manufacture of highly potent APIs, antibody-drug conjugations, sterile fill/finish, peptide products & services, and potent solid oral drug products. PPS also offers development and manufacturing services for biologics including vaccines, gene therapies, and monoclonal antibodies, made possible through Piramal Pharma Limited's investment in Yapan Bio Private Limited. Our track record as a trusted service provider with experience across varied technologies makes us a partner of choice for innovators and generic companies worldwide.