Overview

This is a remote role that may be hired in several markets across the United States.

This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization's resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions.

This senior leader plays a pivotal role in assessing and advancing the organization's resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise.

Responsibilities

• Lead and support the execution of the organization's Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards.
• Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units.
• Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders.
• Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance.
• Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement.
• Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management.
• Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization.

Qualifications

Bachelor's Degree and 8 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management OR High School Diploma or GED and 12 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $163,000 and $200,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Preferred Area of Experience: Financial Services

Preferred Skills: Strategic thinking, Change management, Program management and execution, Risk assessment and mitigation, Resilience planning and testing, Crisis management and incident response

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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