Amazon

Sr UX Designer, Amazon Customer Service

Amazon$137K — $186K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of design experience
  • Portfolio showcasing end-to-end, user-centered design solutions
  • Proficient in design and prototyping tools like Figma or Adobe Creative Cloud
  • Knowledge of usability principles and techniques
  • Experience delivering large scope design projects

Responsibilities

  • Create seamless, intuitive customer experiences across social media apps
  • Design tools that empower CS associates for efficient and empathetic responses
  • Develop scalable design systems, patterns, and standards
  • Balance customer needs with associate productivity
  • Analyze qualitative and quantitative data for design decisions
  • Set quality standards for the CS Social experience

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement coverage
  • Employee assistance programs and mental health support
Full Job Description
Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X.

The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service.

You'll design solutions for complex problems while ensuring consistency, simplicity, and delight. This role requires someone who can think strategically about end-to-end experiences while executing tactically on high-impact design work.

Your work will directly impact millions and help solve real customer problems, reduce friction in service delivery, and create experiences that build trust in the Amazon brand. This is an opportunity to shape the future of CS design at one of the world's most customer-centric companies.

Key job responsibilities

- Create seamless, intuitive customer experiences across social media apps

- Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale

- Develop design systems, patterns, and standards that scale across multiple social apps

- Balance customer needs with associate productivity.

- Analyze qualitative and quantitative data to inform customer experience and business decisions

- Set the standard for design quality across the CS Social experience

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.

You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.

BASIC QUALIFICATIONS

- 7+ years of design experience

- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

PREFERRED QUALIFICATIONS

- Knowledge of usability principles and techniques

- Experience in delivering design solutions for projects of large scope and complexity

- Experience with hands-on visual design

- Experience defining and maintaining design patterns and UX standards

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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