Job Summary:

Acrisure is seeking a Senior Claims Consultant with Transportation experience to join our growing team. This role is a strategic partner and risk advisor for all clients and service teams through a high level of service and analysis of claims data that helps shape client policies and procedures to improve overall risk management. Proactively works toward achieving organization and team goals.

Responsibilities:

• Functions as subject matter expert for claims management, risk clarity, and advisory services

• Facilitates risk management policy changes for pre & post loss processes including but not limited to:

  • Pre hire enhanced physical setup

  • Workers’ compensation and modified work policy review & creation                      

  • FMLA & WC compliance assistance

• Conducts face to face client claim reviews and quarterly strategy meetings

• Designs and implements claims specific training as needed

• Responsible for the overall oversight of claims processing, management and prevention for clients           

• Acts as liaison between insurance company and insured in responding to inquiries

• Acts as a mediator when disagreements arise, providing follow-up with both company and insured

• Proactively advises Account Managers (AM) and Account Executives (AE) and Client Advisors regarding claims with special attention to the status of open files

• Serves as the expert to service teams and clients on claims related topics through training initiatives and publications

• Responds to customer telephone calls and office visits in a timely and professional manner

• Maintains strict confidentiality and upholds applicable laws at all times

• Develops and maintains a positive working relationship with team members and clients

• Corresponds with clients, prospects, and others in a professional manner

• Works to utilize the resources available such as Marketing Material, Employee Relations, Safety, Risk Management, and Process Improvement            

Requirements:

• Willingness to participate in self-development or technical classes

• Strong organizational and workflow management skills

• Must be comfortable in an electronic environment with strong computer skills

• Strong working knowledge of Microsoft Office Products

• Excellent verbal and written communication skills

• Excellent people skills and ability to work well in a team environment

Education and Experience:

• Bachelor’s degree in business or related field of study or equivalent relevant experience

• Minimum 7 years' claims processing/analysis/advisement experience preferred

• Large Transportation claims background is critical to success in this role

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Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.