POSITION SUMMARY: The Sr. Analyst of Transportation is responsible for managing and executing our approach to logistics and transportation nationally in support our (Materials Marketing Group). This position will participate in the oversight of our 3rd party transportation partners to manage cost, ensure efficient service, and build and optimize carrier partner relationships. The Sr. Analyst of Transportation is responsible for finding opportunities and driving improvements while simultaneously supporting process development. Our goal is to ensure prompt, courteous and efficient service to all customers. The ideal candidate for this position will have a passion for Safety and Customer Zeal while delivering on our initiatives to continuously improve Operational Effectiveness.
PRINCIPAL RESPONSIBILITIES:- Role model that exudes Customer Zeal. Passionately serve internal and external customers by exceeding the expectations of a service culture to drive customer satisfaction and loyalty to the Company.
- Ensure the highest level of customer satisfaction by understanding missed pickups, goals and prioritize the promises that we make to ensure that these customers are serviced, and our promises are kept.
- Ensure the timely and cost-effective movement of raw and finished goods to our internal and external clients.
- Be flexible and respond to same day changes or next day planning for the service needs of our customers to drive on-route efficiencies and improve route design by identifying patterns.
- Collect, interpret, and analyze various types of logistics data including inventory and asset reliability to make decisions that increase overall Routing Accuracy and profitability.
- Verify and reconcile data daily for accuracy.
- Evaluate route issues that may cause delays, develop and utilize the tools available to communicate to the impacted customers.
- Quickly and proactively resolve problems that may arise while raw and finished goods are in transit, to ensure pickup and deliveries are on time.
- Meet quarterly with stakeholders & management to make recommendations related to the optimization of freight lanes and cost reduction.
- Support the effort to replace current software and brokerage tools, cross-train peers to utilize tools and create departmental synergies.
- Understand Key Performance Management goals and help meet or exceed expectations related to those goals.
- Demonstrate a personal commitment to safe operations and active personal outreach to operational employees to instill a culture of safety.
- Understand and follow all required safety goals and objectives.
- Report Driver performance issues or concerns to appropriate management for resolution.
- Perform other job-related duties as assigned.
QUALIFICATIONS: - Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment with rapidly changing priorities.
- Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and utilizing resources to accomplish goals and objectives.
- Ability to understand and execute time-sensitive tasks.
- Demonstrates and promotes ethical behavior.
- Experience in a customer-facing position.
- Skillful with Microsoft Office Suite.
MINIMUM QUALIFICATIONS: - Five years of prior experience working in the transportation field.
Rewarding Compensation and BenefitsEligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
