Job Description

SR Transportation Analyst (Ecommerce)

This position is hybrid working from our Legacy West Support Center located in Plano, Texas

About the role

The Transportation Senior Analyst (Ecommerce) Shared Services help leads a centralized shared service function supporting Transportation operations through process standardization, technology-driven automation, analytics, and disciplined execution. This role provides end-to-end project management for Transportation initiatives-including automation, process improvement, and capability build-out-ensuring delivery aligned to business objectives. The position supports all aspects of transportation operations, such as inbound and outbound store deliveries, eCommerce and international freight, through strong internal and external partnerships, continuous improvement, and a customer-focused service model, while providing leadership to Transportation staff and promoting Sally Beauty Holdings values.

Responsibilities

• Shared Services Operations & Enablement
  
  • Operate the Transportation Shared Services function supporting inbound, outbound, parcel, pool, and freight audit activities.
  • Standardize recurring transportation processes, establish SLAs, and manage intake and prioritization of shared service requests.
  • Serve as the first point of escalation for systemic or cross-functional transportation issues
• Support and implement the important ecommerce initiatives such as rapid same-day delivery, diversify parcel carriers, etc. for all distribution centers, including latest NTX DC, new WMS systems - Manhattan, and subsequently maintain highly competitive SLA for all small package shipping methods
• Governance 3 Ensure compliance with internal controls, SOX requirements, and documentation standards. 3 Drive continuous improvement through structured execution and post-project reviews
• Data, Analytics & Performance Management 3 Develop and maintain standardized dashboards and recurring reporting for cost, service, compliance, and productivity metrics. 3 Provide insights and root-cause analysis to support Transportation decision-making.
• Support the annual carrier RFP; manage carrier scorecards & quarterly meetings
• Develops and prepares annual operating budget and ensures compliance. Achieves operating and financial goals and objectives.

Knowledge, skills & abilities requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field
• 2-5 years of transportation, or distribution experience in a retail or high-volume environment, with hands-on experience driving automation, digital workflows, or AI-enabled improvements within transportation operations.
• Hands-on experience using analytics and visualization tools (e.g., Tableau, Power BI, or similar) to monitor transportation performance and support data-driven decisions.
• Expansive exposure and experience in contract negotiations.
• Identifying opportunities to reduce manual effort, improve accuracy, enhance service performance, and scale shared service capabilities

Competencies & attributes

• Strong written and verbal communication skills
• Practical experience with TMS, Freight Audit systems, and operational reporting
• Comfortable working in a goal- and metrics-driven environment
• Ability to collaborate effectively across all levels of the organization and with third-party partners

Working conditions & physical requirements

The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

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