LiveRamp is seeking a motivated and experienced Senior Customer Support Engineer to join our dynamic team. In this pivotal role, you will be the bridge between our customers, both internal and external, and our product, providing advanced technical support and ensuring an exceptional customer experience. We are looking for a natural problem-solver with a passion for technology and a dedication to customer success. The ideal candidate is an excellent communicator, a collaborative team player, and is eager to learn and grow in a fast-paced environment.
You will:- Provide advanced technical support to our customers, efficiently diagnosing and resolving complex technical issues.
- Take ownership of customer issues, from initial contact to resolution, ensuring timely and effective solutions that align with our service level agreements.
- Develop a deep understanding of our products and services to provide accurate and comprehensive support.
- Create and maintain clear and concise documentation, including knowledge base articles, troubleshooting guides, and internal process documents.
- Collaborate with our engineering and product teams to identify and resolve product defects, and to advocate for product improvements based on customer feedback.
- Mentor and guide junior support engineers and others, fostering a collaborative and knowledge-sharing environment.
About you:- Proven experience in technical support, customer success, or a similar customer-facing role.
- Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- A collaborative mindset and the ability to work effectively in a team-oriented environment.
- A passion for learning and a willingness to embrace new technologies, processes, and challenges in an ever-evolving work environment.
- A growth mindset, with a willingness to make mistakes, learn from them, and continuously improve.
Preferred Qualifications
- Some experience with SQL, Python, Pandas, notebooks, and Git/GitHub. You don't need to be a DevOps expert, but a foundational understanding is a plus.
- AI prompting certificate or AI prompting experience.
- A strong desire to teach, train, and mentor others.
- Experience in the Advertising, Marketing, MarTech, or AdTech industries.
- Familiarity with data Clean Room environments.
The approximate annual base compensation range is $92,500 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Benefits:- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
