Super Micro Computer, Inc

Sr. Technical Project Manager

Super Micro Computer, Inc • $120K — $150K *
San Jose, CA 95123In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant technical or management field.
  • PMP certification is a plus.
  • Over 6 years of project management or technical account management experience.
  • Good understanding of server systems and technical concepts.
  • Willingness to travel for on-site support.
  • Proven experience with customer project management and resource coordination.
  • Strong organizational and stakeholder management skills.

Responsibilities

  • Act as main coordinator for strategic customers, tracking requests and issues.
  • Monitor project schedules and provide status updates.
  • Conduct customer satisfaction surveys to improve relationships.
  • Coordinate on-site support and rapid response teams when needed.
  • Identify and implement improvement plans during on-site activities.
  • Manage resources efficiently for customer projects.
  • Facilitate collaboration between cross-functional teams for project delivery.

Benefits

  • Opportunity to work with strategic customers in leading technology sectors.
  • Exposure to cross-functional collaboration and problem-solving.
  • Chance to improve service delivery and project management processes.
  • Support from technical teams for enhanced project execution.
  • Involvement in ongoing training and professional development opportunities.
Full Job Description
Job Req ID: 29637

Job Summary:

Supermicro is seeking an experienced Sr. Technical Project Manager to join our team. This role is responsible for driving project management and customer coordination for strategic customers.

You will serve as the primary point of contact for tracking requests, managing pending issues, ensuring schedule adherence, and coordinating resources. The ideal candidate is a strong organizer and communicator who can bridge technical teams and customers, facilitate on-site support when needed, and continuously improve service delivery.

Essential Duties and Responsibilities:

  • Serve as the main project coordinator for strategic customers, tracking all requests, pending issues, and deliverables to ensure timely progress and resolution.
  • Monitor project schedules, consolidate status updates, and provide clear reporting to both internal stakeholders and customers.
  • Conduct regular customer satisfaction surveys and feedback sessions to identify areas for improvement and strengthen relationships.
  • Coordinate on-site support and cross-functional rapid response team deployments, including travel when required, to manage critical situations and ensure successful outcomes.
  • Identify opportunities for improvement during on-site activities and collaborate with technical teams to define and implement enhancement plans.
  • Manage resources effectively, including manpower allocation and hardware requirements from headquarters, to support customer projects.
  • Facilitate cross-functional collaboration between ETF engineers, PM, Service, FAE, Rack, and RD teams to drive efficient issue resolution and project delivery.
  • Maintain accurate project documentation, dashboards, and status reports to ensure transparency and accountability.
  • Identify potential risks, bottlenecks, and process improvement opportunities to enhance overall service quality and efficiency.


Qualifications:

  • Bachelor's degree in Computer Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, Information Systems, Information Technology, Business Administration, or a related field.
  • PMP certification is a plus.
  • 6+ years of project management or technical account management experience, preferably in data center or server/system industry.
  • Strong understanding of technical concepts (server systems, validation, deployment, software/firmware management) to effectively interface with engineering teams and customers.
  • Ability and willingness to travel for on-site customer support when required.
  • Proven experience managing customer projects, tracking issues, and coordinating cross-functional resources.
  • Excellent organizational, communication, and stakeholder management skills.
  • Experience with project management tools (Jira, Microsoft Project, or similar) and customer satisfaction measurement.
  • Software or firmware management experience is a plus.
  • Strong problem-solving skills with the ability to drive projects under pressure in a fast-paced environment.


Salary Range

About Super Micro Computer, Inc

Super Micro Computer, Inc. designs, develops, manufactures, and sells server solutions based on modular and open architecture. The company offers a range of server, storage, and networking solutions, as well as application-optimized software. Super Micro Computer's products are used in data centers, cloud computing, enterprise IT, big data, high performance computing, and embedded systems. The company was founded in 1993 and is headquartered in San Jose, California.
Learn more about Super Micro Computer, Inc
Size
4,155 employees
Market Cap
$4.3 billion
Industry
Manufacturing & Automotive
Net Income
$88.5 million
5 Year Trend
+15.9%
Revenue
$3.2 billion
NASDAQ
SMCI
* Ladders Estimates

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