Crane Worldwide Logistics

Sr. Technical Project Manager (Document360 & Digital Platforms)

Crane Worldwide Logistics • $90K — $130K *
Houston, TX 77084In-Person
Information Technology
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • 5+ years of experience managing enterprise documentation platforms, preferably Document360.
  • Track record of leading multi-team, multi-project delivery environments.
  • Strong understanding of Agile/Hybrid delivery models such as Jira, backlog management, and sprint cadence.
  • Proven ability to collaborate effectively across Operations and Technology organizations.
  • Experience with platform governance, workflows, and content lifecycle management.

Responsibilities

  • Lead optimization initiatives for the Document360 platform, including standardization and content structure alignment.
  • Manage multiple concurrent projects while meeting timelines and quality expectations.
  • Establish project governance and risk management practices across initiatives.
  • Coordinate efforts across diverse teams such as Technical Writers and Business Analysts to ensure alignment.
  • Translate operational requirements into technical solutions and enhance platform usability.

Benefits

  • Comprehensive healthcare coverage including medical, dental, and vision.
  • Retirement savings plan with employer matching.
  • Flexible work hours and the possibility for remote work arrangements.
  • Professional development opportunities and tuition reimbursement.
  • Paid time off including vacation, holidays, and sick leave.
Full Job Description
ESSENTIAL JOB FUNCTION

1. Doc360 Platform Leadership

  • Serve as the subject matter expert for Document360, including architecture, workflows, and governance.
  • Lead platform optimization initiatives including:
  • Workflow standardization
  • Template and content structure alignment
  • Permissions and access management
  • Analytics and reporting improvements
  • Partner with business and technical stakeholders to ensure Doc360 supports scalable SOP and documentation management.
  • Manage vendor engagement, support escalations, and roadmap alignment.
  • Oversee content lifecycle processes including creation, replication, publishing, and maintenance workflows.


2. Program & Project Execution

  • Lead multiple concurrent projects and initiatives, ensuring delivery against timelines, scope, and quality expectations.
  • Establish and enforce project governance, reporting, and risk management practices.
  • Drive delivery across initiatives such as:
  • SharePoint to Doc360 migrations
  • SOP standardization and publishing
  • Platform enhancement and optimization
  • Manage dependencies across teams and ensure alignment to enterprise priorities.


3. Cross-Functional Team Leadership

  • Coordinate delivery across diverse teams, including:
  • Technical Writers
  • Implementation Managers
  • Business Analysts
  • Engineering and IT teams
  • Operations SMEs and stakeholders
  • LSG Operations Team
  • Ensure teams are effectively prioritized and resourced across multiple active workstreams.
  • Facilitate collaboration between Operations and Technology, ensuring solutions reflect real-world operational needs.


4. Operational Alignment & Continuous Improvement

  • Translate operational requirements into technical solutions and platform enhancements.
  • Drive continuous improvement initiatives focused on:
  • Documentation accuracy and standardization
  • Workflow efficiency
  • Platform usability and adoption
  • Partner with operations leaders to ensure documentation reflects current processes and business changes.


5. Governance & Quality Assurance

  • Establish and maintain governance standards for:
  • Documentation structure and taxonomy
  • Version control and publishing workflows
  • Access and permissions management
  • Ensure all content meets enterprise standards for accuracy, consistency, and usability.
  • Implement metrics and KPIs to monitor platform adoption, content quality, and team performance


OTHER SKILLS/ABILITIES

Required Qualifications

  • Proven experience managing enterprise documentation platforms (Document360 strongly preferred)
  • Experience leading multi-team, multi-project delivery environments
  • Strong understanding of Agile/Hybrid delivery models (Jira, backlog management, sprint cadence)
  • Demonstrated ability to collaborate across Operations and Technology organizations
  • Experience with platform governance, workflows, and content lifecycle management


Preferred Qualifications

  • Experience with SOP-driven environments or regulated operational processes
  • Familiarity with digital learning / knowledge management ecosystems
  • Exposure to logistics, supply chain, or enterprise operations environments
  • Experience with analytics, reporting, or content performance tracking


Key Competencies

  • Strategic Execution - Drives complex initiatives from concept to delivery
  • Cross-Functional Leadership - Aligns diverse teams toward shared outcomes
  • Technical Fluency - Understands systems, integrations, and platform capabilities
  • Operational Mindset - Ensures solutions reflect real-world business usage
  • Scalability Focus - Builds repeatable, sustainable processes


Success Measures

  • Successful delivery of Doc360 initiatives (migration, optimization, governance)
  • Improved documentation quality, consistency, and usability
  • Increased platform adoption and operational alignment
  • Efficient execution of multiple concurrent projects with minimal disruption
  • Strong collaboration across operations, technology, and training teams


EDUCATION AND EXPERIENCE

  • High School Diploma or GED preferred.
  • 3+ years of experience in technical project/program management


PHYSICAL REQUIREMENTS

  • Stand or sit for long periods of time
  • Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
  • Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand
  • Job may require regular and punctual attendance as well as presence on-site at the assigned work location


About Crane Worldwide Logistics

Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
Learn more about Crane Worldwide Logistics
Size
2,500 employees
Industry
Transportation
Founded
2008
* Ladders Estimates

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