At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

The Core NPI TPM team at eero is looking for an experienced Senior Software Technical Program Manager. As a Sr.TPM, you will be collaborating closely with the existing software teams located in Taipei, Taiwan and San Francisco. A Sr. Technical Program Manager is a creative problem solver, working across teams, partnering with stakeholders, gathering requirements, and demonstrating experience driving teams across the rapidly growing fleet of eero devices. You create customer value by developing features working with cross-functional Firmware, Mobile, Cloud and Data teams. This is a fantastic opportunity to have a significant impact on all aspects of a new product while working to build a world-class company that embodies great design, attention to detail, technological innovation, and quality.

Key job responsibilities

Work with key stakeholders in product management and executive teams to define strategy and requirements

Lead cross-functional development on new technology from design through delivery for eero's next-generation wifi products

Work with remote teams to deliver supporting software and services in sync with launch timelines

Communicate regularly with senior management on status, risks and change control

Communicate regularly with hardware team, software team, and CM vendors regarding program/project schedule and releases, help to highlight risks and remove obstacles

Drive efficient planning, execution, and track program/project status by tools on daily basis

Generate schedules, program/project reports regularly for board audiences to understand the status and risk

Host program/project meetings, lead to conclusion, provide meeting minutes, and track action items for the team.

Lead team retrospectives that maximize learning. Incorporate improvements into our development processes and apply them to future programs.

A day in the life

eero is a small and lean team. This means you'll enjoy an outsized impact and the benefit of having many different responsibilities. All within a day you'll work across Engineering, Product and CX teams to track and deliver new or improve existing customer/product features. You'll work with stakeholders and engineers to clarify requirements, create schedules, track project status, communicate with hardware team and CM vendors, and solve problems to ensure product delivery.

You will have flexibility on exactly what your day to day will look like. We work hard for our customers - people all around the world. You will take on the challenges and responsibilities to help deliver new products and features, continually strive to innovate and raise the bar for Operational Excellence across the rapidly growing fleet of eero devices and create customer value by developing features working across cross-functional Software, Hardware, Sales, Go To Market, and Legal teams.

About the team

Within the Core Engineering Team, NPI TPMs take on any responsibility to help deliver for our customers and own end to end new product delivery. While we are delivering results, we are having fun. Our mission is to deliver the best connectivity experience to customers around the world. Our team owns new products and features that get delivered to these customers. We focus on customer satisfaction but also care about your career development. Joining us and growing up together!

BASIC QUALIFICATIONS

- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent

- 6+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

- 6+ years of technical product management, program management or engineering experience

- 6+ years of working directly with engineering teams experience

- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

- Prior experience working with contract manufacturers and chip vendors

PREFERRED QUALIFICATIONS

- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

- Experience collaborating with cross-functional teams

- Experience in ownership of projects and communicating timelines and executing independently

- 8+ years experienced in Agile/Scrum software development methodologies

- 6+ years experience in development/managing efforts in WiFi and networking industry. Ideally with knowledge of wifi firmware, drivers, protocols and related networking features.

- 8+ years experience working directly with engineering team in technologies relevant to eero: consumer wireless hardware, embedded software, mobile and web applications, distributed cloud services, databases, and/or data processing system

- 8+ years experienced working with CM, OEM, JDM to build new products

- Excellent oral and written communication skills (English required, Mandarin a plus).

- Experience and proficiency with one or more project management/reporting tools such as JIRA, MS Project, Smartsheet, Wiki, Looker

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.