Nokia

Sr. Technical Optical Support Engineer

Nokia • $90K — $120K *
Dallas, TX 75217In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field preferred.
  • 3+ years of demonstrated success in a technical support role.
  • Exceptional problem-solving and critical thinking skills.
  • Strong written and verbal communication abilities for simplifying complex concepts.
  • Customer-centric mindset focused on building relationships and delivering exceptional support.
  • Proficiency in technical support tools and software.
  • Ability to thrive in a fast-paced, independent work environment.

Responsibilities

  • Provide advanced technical support and expertise to ensure customer satisfaction.
  • Troubleshoot and resolve complex technical issues with innovative solutions.
  • Serve as the key liaison between customers and R&D for escalation of critical problems.
  • Stay updated on Nokia's product advancements and maintain comprehensive knowledge.
  • Collaborate with cross-functional teams for seamless support delivery.
  • Document support activities and provide insights for process improvements.
  • Train and mentor less experienced team members to foster a knowledge-sharing culture.
  • Uphold compliance with company policies, ensuring a professional standard in all interactions.
  • Engage in on-call duties for 24/7 support coverage as needed.

Benefits

  • Flexible work environment allowing for independence.
  • Opportunities for continuous learning and professional development.
  • Collaborative cross-functional teamwork.
  • Exposure to leading-edge technology and innovative products.
  • Company culture promoting knowledge sharing and team mentoring.
Full Job Description
Job Description

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.

Responsibilities

  • Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
  • Troubleshoot complex issues and offer innovative solutions, often at the system level.
  • Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
  • Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
  • Collaborate with cross-functional teams to ensure a seamless support experience for customers.
  • Document and report on support activities, providing valuable insights for process improvements.
  • Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
  • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
  • Periodically take on-call duties, providing 24/7 support coverage as required.


Qualifications

  • A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
  • Minimum 3 years of experience in a technical support role, with a proven track record of success.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
  • A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
  • Proficiency in relevant software and tools used for technical support and troubleshooting.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
  • Willingness to continuously learn and adapt to new technologies and support methodologies.
  • Flexibility to work in a 24/7 support environment, including periodic on-call duties.

About Nokia

Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
Learn more about Nokia
Size
87,927 employees
Market Cap
$25.8 billion
Industry
Telecommunications & Hardware
Net Income
-$2.5 billion
Founded
1865
5 Year Trend
-1.2%
Revenue
$21.8 billion
NASDAQ
NOK
* Ladders Estimates

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