Sr Tech Product Manager

Webhelp$92K — $145K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
  • 5+ years of product management experience in technology-driven organizations.
  • 3+ years managing technical products, enterprise platforms, APIs, or cloud solutions.
  • Strong experience with Agile and Scrum methodologies.
  • Solid understanding of the software development lifecycle (SDLC).
  • Excellent communication and stakeholder management skills.
  • Experience in telecommunications or cloud technology environments preferred.

Responsibilities

  • Own the product vision, roadmap, and lifecycle management.
  • Define product strategies aligned to client growth and market demand.
  • Identify customer pain points and emerging trends for product investments.
  • Conduct competitive analysis and market research.
  • Collaborate with enterprise customers and cross-functional teams to refine product needs.
  • Lead Agile product delivery, including backlog prioritization and sprint reviews.
  • Monitor product lifecycle progress, dependencies, and risks.

Benefits

  • Medical, dental, and vision insurance.
  • Comprehensive employee assistance program.
  • 401(k) retirement plan.
  • Paid time off and holidays.
Full Job Description

Job Title:

Sr Tech Product Manager

Job Description

This position is Hybrid- Preferred locations:

Texas or Washington

Technical Product Manager
We are seeking a highly motivated Technical Product Manager to lead the strategy, roadmap, and delivery of next-generation business products and platforms. In this role, you will sit at the intersection of customer needs, business strategy, and technical execution—owning products end-to-end and partnering across engineering, architecture, operations, sales, marketing, and executive leadership to deliver scalable, high-impact solutions for enterprise clients. This is an exciting opportunity for a product leader who brings strong technical depth, strategic thinking, customer obsession, and a data-driven approach to innovation and execution.
Responsibilities

  • Own the product vision, roadmap, and lifecycle management for assigned products and platforms.
  • Define product strategies aligned to client growth goals, market demand, and business priorities.
  • Identify customer pain points, market opportunities, and emerging trends to shape product investments.
  • Conduct competitive analysis and market research to support roadmap planning and innovation initiatives.
  • Partner with senior leadership to develop long-term product strategies and business cases.
  • Serve as the voice of the customer throughout the entire product lifecycle.
  • Collaborate directly with enterprise customers, sales teams, marketing, and solution architects to uncover opportunities and refine needs.
  • Translate business requirements into prioritized capabilities, features, and technical product plans.
  • Develop ROI models, investment recommendations, and executive-ready presentations on roadmap direction and product performance.
  • Work closely with Engineering, Architecture, Security, and Operations teams to define technical requirements and solution approaches.
  • Convert strategic objectives into epics, features, user stories, and detailed product specifications.
  • Lead backlog prioritization, roadmap planning, and tradeoff decisions that balance customer value, scalability, risk, and speed to market.
  • Ensure product solutions align with enterprise architecture, platform standards, and security requirements.
  • Lead Agile product delivery activities, including planning sessions, backlog grooming, sprint reviews, and release readiness.
  • Manage product releases and coordinate cross-functional teams to deliver high-quality outcomes on time.
  • Monitor progress, dependencies, risks, and operational readiness across the product lifecycle.
  • Use customer feedback, analytics, and performance insights to drive continuous improvement.
  • Define and track KPIs to measure adoption, utilization, business impact, scalability, and customer retention.
  • Build trusted partnerships across Sales, Product Engineering, Technology, Operations, Finance, Legal, and Marketing.
  • Communicate roadmap priorities, delivery timelines, and product updates clearly to stakeholders at all levels.
  • Support executive decision-making through strong analysis, recommendations, and influence.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
  • 5+ years of product management experience in technology-driven organizations.
  • 3+ years of experience managing technical products, enterprise platforms, APIs, cloud solutions, or enterprise software.
  • Strong experience working in Agile and/or Scrum environments.
  • Solid understanding of the software development lifecycle (SDLC).
  • Experience building product roadmaps, managing backlogs, and writing user stories and requirements.
  • Demonstrated success delivering complex, cross-functional technical initiatives.
  • Proven ability to influence both technical and business stakeholders.
  • Strong analytical, problem-solving, and data-driven decision-making skills.
  • Excellent communication, presentation, and executive stakeholder management capabilities.
  • Experience in telecommunications, wireless, networking, IoT, cloud, or enterprise technology environments is preferred.
  • Knowledge of 5G, Edge Computing, IoT, AI/ML, SaaS, and cloud-native architectures is a plus.
  • Familiarity with Azure, AWS, GCP, APIs, integrations, and digital platforms is preferred.
  • Experience with Salesforce, ServiceNow, Jira, Confluence, and product analytics tools is an advantage.
  • SAFe Product Manager/Product Owner certification is a plus.
  • MBA or advanced technical degree is preferred. 

The base salary range for this position is $92,000 - $145,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 08/10/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

#LI-Onsite

#LI-TX

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Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

About Webhelp

Webhelp Careers

Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do

At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

Explore Job Opportunities and Growth

Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs

Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

Innovative Work Environment

Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

Diversity and Inclusion

Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

Benefits and Culture

The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

Leadership and Professional Development

Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

Career Advancement

Webhelp believes in nurturing talent from within. Career advancement is a key focus, with numerous employees rising through the ranks to take on more significant challenges and leadership roles. The company supports career progression through continuous learning and development opportunities.

Join the Team

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