We are seeking a highly analytical, driven, and experienced Mfg Ops Engineer to manage contract manufacturing vendor relationships and drive operational excellence in our high-velocity manufacturing operations. In this role, you will lead the end-to-end strategic partnership with vendors providing critical design, development, manufacturing, and integration services for AWS servers and rack integration. You will be responsible for optimizing vendor performance across cost, quality, capacity, delivery, compliance, and sustainability while ensuring efficient manufacturing capacity and timely delivery of products to AWS data centers globally.

As a Tech Ops Engineer, you will act as the primary point of escalation for all vendor-related issues, manage material flow and logistics, and drive continuous improvement initiatives. This role requires exceptional leadership in delivering detailed plans to execute complex rack build deployments while collaborating with cross-functional teams including hardware engineering, supply chain, quality, lifecycle management, operations, compliance, and sustainability.

Key job responsibilities

Vendor Management & Operational Excellence

Day-to-day management responsibility for high-velocity assembly operations

Act as point of escalation for all vendor-related issues including production, engineering, business continuity planning, and quality

Manage vendor operational excellence through data-driven metrics and continuous improvement activities

Lead quality defect evaluation and internal escalation/coordination for complex corrective and preventive actions (CAPA)

Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner

Manage multi-discipline hardware development teams across CM/OEM/ODM vendors

Supply Chain & Materials Management

Manage material flow and logistics to enable manufacturing execution

Deep dive and solve supply chain blockages that affect rack delivery SLAs

Analyze production schedules and demand forecasts, ensuring customer requirements are met while maximizing site utilization

Drive material reuse opportunities, improving AWS's overall circular supply chain

Lead and orchestrate the flow of materials, testing scripts, and BOM deployment at manufacturing sites

Process Improvement & Engineering

Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure

Own process engineering optimization and cost reduction initiatives for sustaining projects

Guide best practices on manufacturing including process control, line optimization, tool effectiveness, and repeatability & reproducibility (R&R)

Propose design changes that will enhance product sustainability

Evaluate product Engineering Change Orders (ECOs) and drive multi-system process and system changes

Conduct system-level analysis to optimize production operations

Analysis & Strategic Planning

Drive complex business analysis to identify opportunities to improve internal and external processes

Design and maintain scalable, reliable analytical tools, dashboards, and metrics to drive key decisions and resource prioritization

Develop and implement innovative sourcing strategies that meet AWS's cost objectives through in-depth analysis of cost drivers and bill of materials

Craft compelling data-driven narratives and presentations that inform strategic decision-making

Use written communications to influence product strategy

Cross-Functional Collaboration

Work cross-functionally to identify and apply best practices and continuous process improvements

Influence internal technical teams to drive multi-system process and system changes

Set project requirements and drive results across internal and external teams

Building and maintaining positive relationships with stakeholders in Supply Chain, Design Engineering, Quality, Deployment, and product leadership

Mentor team members on best practices for manufacturing engineering

Engage and influence senior executives on operational

A day in the life

1. Review production metrics and KPIs from high-velocity assembly operations, identifying and addressing immediate escalations

2. Attend cross-functional meetings with procurement, logistics, and manufacturing stakeholders to discuss supply chain initiatives

3. Analyze vendor performance metrics and lead discussions to drive continuous improvement

4. Conduct deep analysis of supply chain steps from pre-order to post-shipment to enable order flow

5. Collaborate with technical teams on system changes to improve cross-functional process efficiencies

6. Meet with vendor partners to discuss process improvements, technology upgrades, and partnership strategies

7. Review production schedules and demand forecasts, making adjustments to balance efficiency and flexibility

8. Reflect on daily activities and plan continuous improvement initiatives focused on lowering risks and reducing lead times

BASIC QUALIFICATIONS

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

- Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company

- Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent

- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers

- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities

- Experience managing multiple projects, prioritizing, planning, and managing time

- Experience in high-volume manufacturing operations or sourcing environments

- Experience owning the operation of a mission-critical team or product

PREFERRED QUALIFICATIONS

- Master's degree or above in management, business administration, economics, engineering, marketing

- Experience with the project management of technical projects

- Six Sigma Black Belt Certification, or experience managing teams

- Experience in operational excellence, continuous improvement, or process improvement roles

- Experience leading engineering design projects and interacting with cross-functional teams

- Experience in program, project, product management, or leading a product implementation process

- Travel up to 20% of the time

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, UT, Salt Lake City - 139,300.00 - 208,000.00 USD annually