About the TeamThe Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors, the team works daily to resolve customer support cases, provide feedback for new product solutions, and manage an SPV or Fund from formation to closing, and beyond.
About the OpportunityCX Associates are Sydecar's ambassadors to our Fund Managers and their Investors- a crucial role for both product discovery and customer experience. The ideal candidate has an interest in alternative investing and is an excellent communicator with a strong desire to help others solve problems, no matter how big or how small. Each associate will gain a deep understanding of SPVs, the current alternative investing landscape, and the process behind building and iterating upon a Financial Technology product.
This is a hybrid role based in Seattle with in-office attendance two days per week.
What You'll DoAs an CX Associate, you will:
- Respond to customer support inquiries to ensure delightful experience
- Identify product and process improvements that will shape the future of our product and our workflow
- Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
- Develop an expert knowledge of our product, our customers, and our industry
- Support customer-facing projects and product discovery
What we're looking for- 2-3 years of experience working in a customer support or operations role, preferably in the FinTech or alternative investments industries
- Intermediate knowledge of venture investing, fund accounting, or related fields
- Excellent and professional written and verbal communication skills
- Attention to detail and ability to manage many tasks at once without dropping the ball
- Passion for customer service and creating positive experiences
- Ability to effectively evaluate problems and propose sensible, scalable solutions
- Process driven and highly organized, with an eye for process/product improvement
- Detail oriented
Bonus if you haveYou'll enjoy these benefits- Competitive Salary
- Generous medical, dental, & vision
- Stock Options
- Bonus Plan
- 401k with 6% Company Match
- PTO
- Parental Leave for All Employees
- Life Insurance
