Motorola Solutions

Sr. Systems Engineer

Motorola Solutions$90K — $100K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or 5+ years of technical support experience
  • Fluent English communication skills, both written and oral
  • Proficient in installing and configuring Windows Server and Linux/UNIX environments
  • Experience with LAN/WAN troubleshooting and Cisco CCNA concepts
  • Knowledge of telephony systems, including VoIP applications and PBX systems
  • Hands-on experience troubleshooting hardware and database integrations

Responsibilities

  • Provide Tier 4 technical support for NG911 call-taking and dispatch solutions
  • Diagnose and resolve complex technical incidents involving system architecture and networking
  • Efficiently manage trouble tickets while maintaining clear customer communication
  • Collaborate with development teams to validate and deploy new technologies
  • Maintain product configurations for troubleshooting and beta testing
  • Create comprehensive technical workflows and site-specific procedures
  • Deliver training and knowledge transfer to technical support staff and field technicians

Benefits

  • Incentive bonus plans
  • Medical, dental, vision benefits
  • 401K with company match
  • 10 paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
Full Job Description

Department Overview

At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Our team provides Tier 4 technical escalation support for mission-critical emergency response systems, playing a vital role in our commitment to "Solving for safer".
Job Description

We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations.

We believe that everything starts with our people. As part of a close-knit engineering team, you will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and optimize system reliability. A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed.

Key Responsibilities:

System Operations & Technical Support

  • Provide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions

  • Dissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidents

  • Manage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadership

Technology Integration & Validation

  • Interface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgrades

  • Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing

  • Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards

Cross-Functional Collaboration & Training

  • Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians

  • Participate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needs

  • Travel to customer sites when needed to fulfill onsite engineering support during staff absences or training shifts

Job Requirements:

Technical Expertise

  • Fluent English Communication to effectively convey complex technical details in written and oral formats

  • Operating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments

  • Networking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration

  • Telephony Systems knowledge covering Analog/Digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routing

  • Hardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrations

Professional Experience

  • Problem Solving under pressure while maintaining structured, effective communication with emergency response customers and executive leadership

  • Customer Relationship Management to build trust and deliver technical mentorship to external stakeholders and field personnel

  • Team Mentorship to support Technical Services operations, interview prospective engineering candidates, and assist with daily operational assignments

Preferred Qualifications

  • Microsoft MCSE or Cisco CCNA certifications

  • Direct experience supporting NG911 Call Taking or Dispatching solutions

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $90,000- $100,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


Basic Requirements

  • Bachelor's degree in a related field OR 5+ years of technical support experience

  • Must be able to obtain background clearance as required by government customer

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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