Sr. System Engineer

T2Group

$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in systems or endpoint engineering, cloud administration, or senior IT support.
  • Hands-on experience with Microsoft 365, Entra ID, Intune, Okta, AWS, and Windows 10/11.
  • In-depth knowledge of endpoint management, access control, and MFA concepts.
  • Strong troubleshooting skills for endpoints, identity, access, and security issues.
  • Experience in remediating vulnerabilities and compliance findings using a risk-based approach.
  • Proficient in technical documentation and creating user or management-facing updates.
  • Excellent interpersonal skills with a professional demeanor.

Responsibilities

  • Administer and support Microsoft 365, Entra ID, and related operational processes.
  • Troubleshoot various technical issues using a systematic approach.
  • Support endpoint and account lifecycle tasks, including onboarding and access management.
  • Review and prioritize security vulnerabilities based on business impact.
  • Scope technical work and document assumptions while coordinating with stakeholders.
  • Maintain clear and detailed support records and technical documentation.
  • Serve as an escalation point for onsite support, communicating with end users and management.

Benefits

  • Opportunity to work in a dynamic team environment.
  • Collaboration with cross-functional teams on important projects.
  • Hands-on experience with a range of modern technologies and systems.
  • Engagement in continuous learning and professional development.
Full Job Description
We are seeking a talented and motivated Systems Engineer to join our dynamic team. As a Systems Engineer, you will be responsible for designing, implementing, managing, and supporting our systems infrastructure. You will collaborate with cross-functional teams to ensure our systems and networks are efficient, secure, and scalable to meet current and future business needs. Must be able to travel onsite to Costa Mesa as needed. Responsibilities • Administer and support Microsoft 365, Entra ID, Intune, Okta, AWS, Windows endpoints, mobile devices, identity/access workflows, MFA, endpoint policies, and related operational processes. • Troubleshoot endpoint, identity, access, application, security, network, and user-impacting issues using a consistent process: confirm impact, gather evidence, isolate causes, test fixes, document actions, and communicate next steps. • Support endpoint and account lifecycle work including provisioning, compliance, application deployment, patching, inventory, onboarding, offboarding, access requests, and remediation. • Review security findings and recommendations from vulnerability management, endpoint security, identity, cloud, and Microsoft security sources; help prioritize and remediate issues based on risk and business impact. • Scope technical work, write statements of work, document assumptions and dependencies, estimate effort, and coordinate execution with stakeholders. • Maintain clear support records, technical notes, SOPs, knowledge base content, diagrams, and implementation documentation. • Serve as an escalation point for onsite support; communicate clearly with end users and management on priorities, risks, blockers, timelines, and recommended actions. • Follow established processes for change control, service management, security, documentation, timekeeping, escalation, and client communication. Qualifications • 5+ years of systems engineering, endpoint engineering, cloud administration, desktop engineering, or senior IT support experience in a business environment. • Strong hands-on administration experience with Microsoft 365, Entra ID, Intune, Okta, AWS, Windows 10/11, and identity/access workflows. • Solid understanding of endpoint management, device compliance, access control, MFA, conditional access concepts, patching, and system hardening. • Strong troubleshooting skills across endpoints, identity, access, Microsoft 365 apps, networking fundamentals, security recommendations, and user experience issues. • Experience helping remediate vulnerabilities, configuration gaps, compliance findings, and security recommendations using a practical, risk-based approach. • Ability to write clear technical documentation, implementation plans, statements of work, and user or management-facing updates. • Excellent interpersonal skills. Must be professional, patient, approachable, credible, and comfortable working with end users and management. • Strong process discipline, follow-through, attention to detail, and ability to prioritize multiple issues and projects without working in a silo. • Must be able to work onsite in Costa Mesa each business day and meet onboarding requirements. Physical Requirements: • Frequent/continuous sitting with occasional, intermittent standing/walking. • Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level. • Occasional/intermittent reaching at or above shoulder level. • Frequent/Occasional bending, squatting, kneeling, pushing/pulling. • Occasional lifting and carrying objects/equipment weighing up to 25 pounds. • Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties. Key for Physical Demands Continuous 66 to 100% of the time Frequent 33 to 65% of the time Occasional 0 - 32% of the time * Job requirements are subject to revision to reflect changes in the position or assigned projects. The physical and technical demands of the role may vary depending on client needs and the scope of the project. Furthermore, to the extent that a qualified individual is unable to perform any essential functions of the job, T2 will engage in the interactive process with the individual to provide reasonable accommodation(s) in accordance with applicable laws.

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