Pavion and our family of companies are seeking a talented and motivated Sr System Administrator to join our shared services team.
Primary Responsibilities:CRM Support & Administration
- Provide day-to-day support for Microsoft Dynamics 365 CRM users.
- Troubleshoot system issues and resolve user requests.
- Configure forms, views, dashboards, business process flows, and security roles.
- Maintain CRM data integrity and governance standards.
- Support system upgrades, releases, and environment management.
Business Analysis
- Gather and document business requirements from Sales, Service and Operations teams.
- Analyze business processes and identify opportunities for automation and improvement.
- Create functional specifications, user stories, and process documentation.
- Recommend CRM solutions aligned with business needs.
Technical Development
- Oversee, coordinate and execute CRM customizations using:
- JavaScript
- Power Automate
- Power Apps
- Dataverse
- Custom APIs and integrations
- Support CRM-to-ERP and third-party system integrations.
- Assist with data imports, migrations, and interface troubleshooting.
- Create and maintain reports, dashboards, and analytics solutions.
Testing & Quality Assurance
- Develop test plans and test scenarios.
- Coordinate User Acceptance Testing (UAT).
- Validate fixes and enhancements before production deployment.
- Ensure solutions meet business and technical requirements.
Training & Documentation
- Create user guides and technical documentation.
- Conduct user training sessions.
- Support CRM adoption and best practices.
- Maintain documentation for customizations and integrations.
Basic Qualifications:- 5+ years of experience supporting Microsoft Dynamics 365 CRM.
- Experience configuring Dynamics 365 CRM/Customer Engagement.
- Experience with Power Platform technologies.
- Working knowledge of JavaScript and CRM customization techniques.
- Experience writing business and technical requirements.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience coordinating work with offshore development resources.
- Excellent communication and documentation skills.
Preferred Qualifications: - Experience with Dynamics 365 Sales, Dynamics 365 Field Serviceand Dynamics 365 Customer Service.
- Experience integrating CRM with Business Central or other ERP systems.
- Experience with Azure integrations and APIs.
- Knowledge of SQL and reporting tools.
- Experience with Kingsway Soft.
- Microsoft Dynamics 365 or Power Platform certifications.
The salary range for this position is
$110,000-160,000annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
