About the roleConcept Plus is seeking a Senior System Administrator to act as on-site support for a client system
What you'll doNetwork Troubleshooting & Support- Basic understanding of Layer 1, 2, and 3 support. Basic knowledge of Cisco hardware and OS. WiFi troubleshooting. Knowledge of Ethernet and fiber wiring, including basic troubleshooting.
Active Directory & Identity Management- Creating, modifying, and deleting user accounts for staff onboarding/offboarding
- Putting accounts in other OUs for CAC Waiver or other reasons
- Diagnosing account lockout sources (identifying which device/service is triggering lockouts)
- Managing Organizational Unit (OU) placement for new users and computers
- Troubleshooting login/authentication failures
- Managing service accounts and delegated permissions
- Joining/rejoining workstations to the domain
- Configuring and troubleshooting mapped network drives
Google Workspace Administration & Support - Account & Identity
- Provisioning/deprovisioning Google Workspace accounts
- Troubleshooting Single Sign-On (SSO) / SAML integration
- Helping staff members with Google account passwords and 2-Step Verification (2FA) issues
- Gmail / Email
- Diagnosing email delivery failures (bounce-backs, spam filtering, blacklisting)
- Configuring and troubleshooting email forwarding and filters
- Troubleshooting shared inbox and group email access
- Calendars, Drive, and Apps
- Troubleshooting shared calendar permissions and resource calendars (e.g., conference room booking)
- Resolving Google Drive sync issues (Drive for Desktop)
- Managing Shared Drive permissions and access
- Troubleshooting Google Forms, Sheets, Docs sharing and permission errors
- Investigating storage quota issues
- Troubleshooting offline access and sync conflicts
Windows Workstation & Endpoint Support- Advanced OS troubleshooting (boot failures, blue screens/BSOD analysis)
- Windows profile corruption repair/rebuilding
- Registry edits for application or system issues
- Driver installation, updates, and rollback
- Diagnosing performance issues (high CPU/memory/disk, startup bloat)
- Windows Update failures and manual patching
- Application installation, configuration, and repair (beyond standard packages)
- Disk cleanup, defragmentation, and storage management
- BitLocker encryption troubleshooting and recovery key management
- Configuring VPN clients and diagnosing connectivity issues
- Imaging and reimaging workstations
- Backup and data migration during staff member hardware upgrades
Hardware Support & Repair- Peripheral troubleshooting (printers, scanners, docking stations, multi-monitor configurations)
- Printer driver installation and print queue/spooler troubleshooting
- Setting up and configuring new workstations and laptops
- Diagnosing power and charging issues on laptops
- Computer and peripheral firmware updates and issues that arise
Network & Connectivity (Tier 2 Scope)- Troubleshooting wired/wireless connectivity for endpoints
- Diagnosing DNS and DHCP client-side issues (ipconfig, nslookup, ping, tracert)
- Configuring and troubleshooting network printers
- Resolving Wi-Fi authentication issues with NWAVE
- Basic switch port connection troubleshooting and verification (possibly escalating to Tier 3)
VTC / Conference Room / Google Meet Support- Google Meet Hardware Kit
- Troubleshooting Google Meet hardware kits compute unit (Chromebox/Chromebase) issues
- Firmware and software updates for Meet hardware that brick them
- Troubleshooting touch controller/tablet connectivity and pairing
- Resolving room calendar sync issues on Meet devices
- Audio/Video
- Troubleshooting camera issues (no video, poor quality, framing/auto-zoom)
- Diagnosing microphone and speaker problems (no audio, echo, feedback)
- Configuring and troubleshooting speaker bars/mics
- Resolving audio routing and input/output device selection issues in big conference room
- Trouble shoot Crestron audio video switcher
- Displays & Projectors
- Troubleshooting projector connectivity (HDMI, wireless casting)
- Diagnosing display/resolution/scaling issues
- Managing screen sharing and presentation failures
- Bulb/lamp and projector maintenance coordination
- TV/monitor input and signal troubleshooting
- Meetings & Connectivity
- Diagnosing Google Meet join failures and dropped calls
- Troubleshooting bandwidth/network quality issues affecting meetings
- Configuring interoperability with other VTC platforms (Zoom, Teams) if applicable
- Testing and validating rooms before high-priority meetings
- Cable management and physical connection troubleshooting
- Supporting live meetings/VIP events and on-site event coverage
Ticketing, Documentation & Process- Documenting resolutions and updating knowledge base articles and IT SOP
- Creating internal how-to guides and troubleshooting scripts for Tier 1
- Root cause documentation for recurring issues
- Following up on long-running tickets and coordinating with users
- Mentoring/coaching Tier 1 staff
Additional Responsibilities- License management and software asset tracking
- Certificate installation and renewal on endpoints
- Mobile device support (email/app configuration, MDM enrollment)
- Verizon Wireless Business account phone management
- Coordinating with vendors for warranty and support cases
- Testing and piloting new hardware/software before wider deployment
Required Qualifications- US Citizen
- Fully Onsite support at client office locations
- Strong IT environment experience
- Must be able to work with end-users, communicate clearly, and meet deadlines
- Must be able to maintain Public Trust Clearance (Clearable)
