Salary: $35.95 - $53.92 Hourly
Location : Surprise, AZ
Job Type: Full-Time Regular
Job Number: 27-00034
Department: INFORMATION TECHNOLOGY
Opening Date: 07/31/2026
Closing Date: 8/13/2026 11:59 PM Arizona

SUMMARY
Incumbents require knowledge of various computer types, operating systems, phone, cell phones, networks, and servers. Incumbents are responsible for providing on-site and phone support in addressing specific issues or problems. Incumbents also are responsible for performing installations and upgrades, conducting testing of routine applications, and maintaining PC inventory and supplies.

EDUCATION and/or EXPERIENCE
Associate's degree and two years of IT support experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS
Must have at the time of hire and be able to maintain a valid Arizona driver license.

SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer; pre-employment background screening to include:

• Criminal Background Screening
• Drug Screen
• Education & Experience Verification
• E-Verify
• Fingerprinting
• 39 Month Motor Vehicle Department Records Check

To view the full job description, including work environment and physical demands, click HERE

The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please
01

I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.

• I acknowledge the above statement.

02

Are you legally authorized to work in the United States?

• Yes
• No

03

Are you currently employed by the City of Surprise?

• Yes
• No

04

Select the option that applies to your highest level of education completed:

• Master's Degree, or higher
• Bachelor's Degree
• Associate's Degree
• High School diploma or G.E.D. awarded
• None of the above

05

How many years of IT support experience do you possess?

• 6 years or more
• 4 years to less than 6 years
• 2 years to less than 4 years
• Less than 2 years
• None of the above

06

Will you have and be able to maintain a valid Arizona Driver License at the time of hire?

• Yes
• No

07

I understand that this position requires a valid Driver's License with no major driving citations in the last 39 months.

• I acknowledge the statement above

08

Describe your work experience and the number of years troubleshooting desktops, laptops, mobile devices, and related peripherals. If you do not have this experience, write "N/A".
09

Describe your work experience and the number of years troubleshooting desktop software and enterprise applications. If you do not have this experience, write "N/A".
10

Describe your work experience and the number of years configuring, and troubleshooting Windows 11. If you do not have this experience, write "N/A".
11

Describe your work experience and the number of years recommending and purchasing hardware and/or software. If you do not have this experience, write "N/A".
12

Describe your work experience and the number of years deploying and managing antivirus software. If you do not have this experience, write "N/A".
13

Do you currently hold any certificates related to desktop support? Please list. If you do not have any, write "N/A".
14

Describe your work experience and the number of years troubleshooting wireless connectivity. If you do not have this experience, write "N/A".
15

Describe your work experience and the number of years working with Microsoft Active Directory, and Microsoft Entra. If you do not have this experience, write "N/A".
16

Describe your work experience and the number of years creating MSI packages for mass deployment. If you do not have this experience, write "N/A".
17

Describe your work experience and the number of years rolling out new operating systems using Microsoft Configuration Manager. If you do not have this experience, write "N/A".
18

Describe your work experience and the number of years creating or editing group policies. If you do not have this experience, write "N/A".
19

Describe your work experience and the number of years managing computer inventory. If you do not have this experience, write "N/A".
20

Describe your work experience and number of years configuring and troubleshooting network and client/server connectivity. If you do not have this experience, write "N/A".
21

Describe your work experience and number of years working with advanced features using Microsoft Office and the versions used. If you do not have this experience, write "N/A".
22

Describe your work experience and number of years troubleshooting VPN or remote access issues. If you do not have this experience, write "N/A".
23

Describe your work experience and number of years creating procedures and documentation for end users. If you do not have this experience, write "N/A".
Required Question