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Job Category
Customer Success
Job Details
The Supply Chain Strategist, Agentforce Supply Chain is a high-impact strategic consultant and domain expert within the Professional Services team. This role is crucial for engaging executive-level customers in the Supply Chain and Manufacturing industry to define and accelerate their most ambitious digital transformations, specifically leveraging Agentic Enterprise capabilities.
You will drive compelling industry perspectives, lead strategic workstreams, and act as a crucial link across the entire client lifecycle—from initial sales and program definition through successful delivery and conversion of follow-on projects.
This role requires strategic and creative thinking, deep expertise in Backoffice Supply Chain processes and business process configuration, and the ability to build effective Executive relationships that translate directly into growing Annual Contract Value (ACV).
Key Responsibilities
I. Strategic Vision & Consulting Execution
Consulting Leadership: Lead and manage strategic workstreams within complex, large-scale professional services engagements, ensuring alignment of customer’s vision, metrics, and roadmap.
Industry Expertise: Develop and deliver compelling perspectives on market trends, competitive positioning, and the strategic value of Agentforce for Supply Chain and Manufacturing customers.
Process Design & Configuration: Apply deep domain knowledge in Backoffice supply chain and manufacturing processes to translate high-level strategy into practical business process designs and effective configuration plans.
Agentic Enterprise Playbook: Define, build, and scale the Agentic Enterprise Implementation Playbook, establishing the methodologies, best practices, and standards for deploying AI-driven solutions at scale.
Vision & Roadmap: Conduct assessments and facilitate workshops to develop future-state visions and create clear, multi-year strategic roadmaps that prioritize investments and support key business objectives.
Value Realization: Develop strategic use cases to project the value of the recommended strategy, case for change, and implications for the organization.
II. Sales, Growth, and Relationship Building
ACV Growth & Sales Support: Directly collaborate with the license sales team to provide industry, solution, and value expertise during the sales cycle to grow Annual Contract Value.
Executive Relationship Building: Cultivate and nurture executive relationships to understand strategic priorities, facilitate consensus, and secure organizational buy-in for transformation programs.
Go-to-Market (GTM) Activities: Help position and sell large-enterprise consulting engagements, assisting in defining program scope, team, value narrative, and pitch materials.
Opportunity Identification: Proactively identify and uncover future Sales opportunities and support the conversion of initial engagements into long-term, follow-on delivery projects.
III. Delivery Enablement & Team Contribution
Adoption & Governance: Help business and technology leaders adopt new digital operating models, governance strategies, and approaches to ensure sustained success and value realization.
Playbook Contribution: Contribute to the development of implementation methodologies, best practices, and internal tools, specifically informing the Agentic Enterprise Implementation Playbook with supply chain expertise.
Cross-Functional Collaboration: Thrive working cross-functionally with Sales, Engagement Leaders, Solution/Technical Architects, and External Partners to ensure cohesive strategy and delivery.
Required Skills and Qualifications
8+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies or equivalent direct industry experience leading strategic change.
Demonstrated expertise in backoffice supply chain and manufacturing processes across multiple industries with the ability to define target operating models.
Strong GTM support experience, including scoping, proposal development, RFP response, and compelling presentations to C-suite executives, including objection-handling abilities.
Exceptional ability to develop Industry Points of View that include identifying market trends, competitive responses, and solution offerings relevant to AI and the Agentic Era.
Expertise in Enterprise Architecture, Business Strategy, Program Governance, Experience Design, and/or Value Realization methodologies.
Deep knowledge of the key business value drivers and success metrics typical of large-enterprise Supply Chain and Manufacturing organizations.
Proven ability to analyze and synthesize information, working in situations where data may be ambiguous and strategic and creative thinking are required.
Ability to travel as required to meet with key customers and partners.
Degree or equivalent relevant experience required.
Preferred Qualifications
MBA or other relevant advanced degree (e.g., Supply Chain Management, Engineering).
Prior experience implementing or deeply familiar with AI or Agentic technologies in a business process context.
Experience with core Salesforce products relevant to the Supply Chain industry (e.g., Manufacturing Cloud, Field Service, SCM solutions)
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