Compensation - Base salary $80,000-$95,000 (commensurate with experience)

Location - Hybrid

The Senior Strategic Account Manager is responsible for managing and expanding strategic relationships with Skilled Nursing Facilities (SNFs) and post-acute partners. This role serves as the primary executive liaison between facility leadership and the physician services organization, ensuring high-quality service delivery, contract retention, and revenue growth.

The position focuses on both portfolio management and new business development, supporting long-term clinical integration and operational excellence across assigned territories.

ROLE AND RESPONSIBILITIES

Below are the roles and responsibilities expected of the Senior Strategic Account Manager:
• Manage a high-value portfolio of Skilled Nursing Facility (SNF) partnerships to ensure client satisfaction, contract retention, and service optimization.
• Identify and secure new Medical Director Agreements (MDAs) through targeted territory outreach and relationship-building initiatives.
• Present clinical value propositions to executive and regional leadership, demonstrating how physician services improve reimbursement outcomes, quality ratings, and hospital readmission performance.
• Lead the full contract lifecycle, including lead generation, proposal development, negotiation, and execution.
• Serve as the primary non-clinical operational liaison between facility administrators, regional leaders, and internal clinical teams.
• Conduct monthly and quarterly business reviews using clinical and operational data to demonstrate return on investment and identify opportunities for improvement.
• Proactively identify at-risk accounts and develop intervention strategies to support facility performance and protect contractual relationships.
• Resolve operational challenges related to communication workflows, EMR access, provider scheduling, and rounding coordination.
• Identify opportunities to expand service lines within existing accounts by integrating specialty physician services such as physiatry, psychiatry, cardiology, and wound care.
• Lead implementation and onboarding for new contracts to ensure successful clinical integration and early operational wins.
• Maintain accurate records of account activity, pipeline progress, and performance metrics.
• Perform other duties as assigned.

PRACTICE / BUSINESS MODEL
• Territory-based strategic account management and business development role
• Focus on post-acute physician service delivery within Skilled Nursing Facilities and long-term care settings
• Data-driven partnership model emphasizing reimbursement optimization, quality improvement, and hospital readmission reduction
• Collaboration with interdisciplinary clinical leadership and operational teams
• Field-based schedule with flexibility for travel and on-site relationship management

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Minimum 5-7 years of experience in post-acute account management, healthcare business development, or SNF operations
• Demonstrated success managing a large client portfolio while achieving growth and retention targets
• Strong knowledge of the Patient Driven Payment Model (PDPM) and regulatory challenges impacting Skilled Nursing Facilities
• Ability to analyze quality performance reports and identify operational improvement opportunities
• Strong communication, presentation, negotiation, and relationship management skills
• Ability to work independently in a fast-paced, high-pressure healthcare environment
• Bachelor's degree in healthcare administration, business, or related field preferred

CORE COMPETENCIES
• Ability to build trusted relationships with facility leadership, nursing teams, and executive stakeholders
• Strong revenue growth mindset with focus on service expansion and value creation
• Agile problem-solving capabilities and comfort managing operational challenges
• Strategic thinking combined with hands-on execution

BENEFITS

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Performance-based incentive structure tied to new business acquisition and portfolio retention
Flexible field-based work schedule