About the Role

The Sr Strategic Account Manager (SAM) owns client engagements and is responsible for growth and retention while maximizing solution adoption and utilization, alleviating pain points, and meeting digital transformation milestones. The Sr SAM role also has an additional incentive compensation plan that rewards client growth and advocacy.
What You'll Do

• Build, maintain, and develop new business opportunities within your existing customer portfolio by upselling and aligning Axuall to organizational strategic priorities
• Create demand by uncovering business problems and matching them to our additional product offerings
• Partner with internal resources to grow adoption of Axuall's SaaS products by increasing revenue over time
• Demonstrate capacity to learn relevant workforce intelligence and analytics quickly
• Work cross-functionally (e.g., Client Services, Product, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
• Build and maintain effective relationships that create a high level of trust with account stakeholders to help facilitate the identification of new growth and strategic alignment opportunities within assigned accounts
• Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features and provide insight into what our customers want and need from our product
• Develop in-depth knowledge of customer needs, trends, and competitive landscape
• Effectively align Axuall products according to customer objectives and help our customers understand their visions as it relates to the overall product roadmap

What You'll Bring

Candidates must demonstrate experience, results, and references in the following areas:

• 5+ years of Account Management in Healthcare tech, preferably a SaaS based product environment
• Excellent client service skills and ability to connect with healthcare professionals across a variety of roles (executive leads, physicians, administrative care team members, etc.)
• Strong administrative skills and sophistication to manage business processes in complex environments
• Strong experience in identifying growth opportunities and expanding revenue through existing business
• Highly organized and systematic with superb attention to detail
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Can quantitatively articulate actions in response to analytical work to goals, plans, and trends
• Strong understanding of the client ecosystem and the decision-making processes therein
• Experience in product engagement and feature utilization, with the ability to up-sell the product for the sustainable evolution of accounts
• Excellent written and verbal communication skills with the ability to educate, influence, negotiate, and make formal presentations with prospective or existing clients

We encourage you to apply even if you don't meet 100% of the qualifications listed. We recognize that talent and potential come in many forms, and we value diverse experiences and perspectives. If you're passionate about this opportunity and believe your skills and experience align with the overall requirements, we encourage you to submit your application.
What You'll Get From Us

We offer a wide range of benefits for our team, including:

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.
Interview Path

1. Talent Acquisition Interview
2. Hiring Manager Interview
3. Team Panel Interview
4. Executive Interview
5. Reference Calls
6. Hiring Decision

This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.
Pay Transparency & Compensation

Base Salary Range (Good-Faith Estimate): $135,000 - $150,000
Additional Compensation: Significant Performance-Based Incentive Compensation
Employment Classification: Full Time
Pay Frequency: Semi-monthly
The posted range represents Axuall's reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.