Job Description
We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field and customer support processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Salesforce Service Cloud and Experience Cloud can best support those needs through standard capabilities, process improvements, and targeted enhancements.
Responsibilities
Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.
Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.
Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.
Evaluate Service Cloud and Experience Cloud solutions that meet business needs with minimal customization, recommending standard features whenever possible.
Collaborate with technical teams and vendors to design and validate effective solutions.
Stay current on new technologies, methodologies, industry practices, standards, and the Service Cloud and Experience Cloud roadmap.
Apply AI tools to improve daily work processes and productivity.
Education Minimum Requirement
Required Experience and Skills
3+ years of experience in business analysis, systems analysis, or technical analysis roles.
Experience gathering and documenting business and functional requirements.
Experience developing and coordinating user acceptance testing.
Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.
Experience facilitating meetings and workshops.
Strong analytical thinking and problem-solving skills.
Preferred Experience and Skills
Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.
Knowledge of Contact Center tools, preferably Salesforce Service Cloud.
Required Skills:
Agile Application Development, Agile Methodology, Asset Management, Benefits Management, Business Analysis, Business Case Development, Business Management, Business Processes, Business Process Management (BPM), Business Process Modeling, Computer Science, Global Team Collaboration, Information Systems Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, User Acceptance Testing (UAT)
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
The salary range for this role is
$117,000.00 - $184,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
08/21/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
