Sr. Spc, Customer Rel Mgmt

Smurfit Westrock

$100K — $120K *
US-AnywhereRemote in Texas, US
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master's degree preferred.
  • PMP certification is mandatory.
  • At least five years of experience in operational, business analysis, or project management roles.
  • Bilingual in Spanish and English is advantageous.
  • Advanced proficiency in Excel, Word, and Project Management software.

Responsibilities

  • Manage a diverse portfolio of complex projects across multiple business lines.
  • Oversee the entire project life cycle from initiation to deployment.
  • Define project success criteria and communicate them to all stakeholders.
  • Transform underperforming National Account projects to enhance profitability and service delivery.
  • Develop progress reports, proposals, and presentations for various audiences.

Benefits

  • Full-time employment with potential for career growth.
  • Opportunity to work remotely within Texas.
  • Support for professional development and continuous learning.
  • Engage in cross-functional collaboration with sales and management teams.
  • Exposure to project management practices in a leading company.
Full Job Description
General Information

Job ID
ATR65475

Posting Job Title
Senior Project Manager

Locations
TX WFH Texas

Employment Type
Full Time

Date Posted
06-Aug-2026

Relocation Support
No

Description & Requirements

Opportunity Summary:

The Senior Project Manager works with the company's national & local sales representatives, branch managers, customers, and suppliers to manage the successful initiation, planning, design, execution, monitoring, controlling and closure of assigned projects. In addition, Senior Project Managers will define new business opportunities, establish suppliers, establish daily procedures, and integrate new national accounts into Smurfit Westrock's operational systems. Senior Project Managers should maximize existing National Account sales and profitability while providing excellent customer service support that optimizes day to day efficiency while controlling risk and minimizing uncertainty.

How you will impact Smurfit Westrock

  • Manage a portfolio of complex initiatives that span one or multiple lines of business
  • Ownership of full project life cycle: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
  • Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
  • Define success criteria and disseminate them to involved parties throughout project and program life cycle
  • Assist the local branches and sales teams in projects aimed at improving service levels.
  • Transform troubled or delayed National Account projects to reflect positive performance in profitability, sales, supply chain, and account management
  • Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including other project team members and members of management.
  • Manage the communication and implementation of customers' service requirements on a location by location basis, as per the contractual obligations. This is attained by utilizing project management practices and working in close relationship between customer sites, local and national level suppliers, national account and local sales and local Smurfit Westrock Packaging Solutions branches
  • Direct resources to complete successful RFP/RFQ processes for Fortune 500 companies
  • Understand and define new business opportunities in conjunction with national sales team
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence to identify and implement tailored customer solutions that create value for the customer
  • Manage ongoing quality control and participate in quality issue resolution
  • Support formal/informal schedules to manage the engagement contract
  • Conduct audits for prospective customers and identify opportunities at customer sites that fit the Packaging Solutions inventory management program
  • Provide formal and informal training opportunities to Project Managers and other members of the National Accounts Operations department
  • Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Continuous Learning of company products, processes and training modules
  • Assist in dispute, negotiation, arbitration or litigation, as needed
  • Assist the local branches and sales team in projects aimed at improving service levels
  • Utilize executive Project Management software, the company's ERP system for data extraction, Project Proformas, and Executive Summaries for profitability analysis
  • Other duties as assigned


What you need to succeed:
  • Must have a minimum of a Bachelor's degree, Master's preferred.
  • Must have PMP certification.
  • Must be eligible to work in the United States and/or Mexico without a Visa.
  • Minimum of five years' experience in consistently excelling in operational, business analysis, or project management roles. Sales experience is not required, but could prove useful.
  • Bilingual (Spanish/English) a plus.
  • Must possess excellent written and verbal communication skills.
  • Advanced proficiency in Excel, Word and Project Management software.
  • Ability to travel 40-50% of the time.
  • Must have the ability to work with minimal supervision.


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Similar Jobs

More Jobs at Smurfit Westrock

More Business Services Jobs

Find similar Sr. Spc, Customer Rel Mgmt jobs: