As a trusted customer advocate, the Solutions Architect will help Small and Medium Business (SMB) organizations understand best practices around advanced cloud-based solutions, and how to migrate and modernize existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad adoption of AWS within the SMB segment, with a specific focus on how Generative AI and Agentic AI are reshaping how fast-growing businesses operate, compete, and serve their customers.
The ability to connect technology with measurable business value is critical to a Solutions Architect. You should have a demonstrated ability to think strategically about business, products, and technical challenges unique to the SMB space, including rapid scalability, cost optimization, security posture maturity, and AI-powered innovation. As SMB customers move from experimenting with GenAI to deploying autonomous agents across their operations, you will help them navigate that shift with confidence and speed.
Key job responsibilities
* Drive success in building and migrating SMB customer applications onto AWS, including web and mobile platforms, data warehouses, line-of-business applications, and AI-powered workflows that enable autonomous decision-making.
* As part of the SMB account management team, formulate and execute a technical strategy aligned to SMB customers' growth goals, with a deliberate focus on GenAI and Agentic AI adoption that drives measurable outcomes across sales, operations, and customer engagement functions.
* Educate customers on AWS's value for SMB workloads and lead architectural discussions to ensure solutions are designed for resilience, cost efficiency, security, and rapid innovation - including multi-agent systems and foundation model integrations tailored to SMB use cases.
* Conduct one-to-few and one-to-many enablement sessions covering GenAI-powered productivity, agentic automation for business operations, serverless and analytics modernization, and AI-driven customer experience. Capture and share best practices across the SA community, including reusable agentic AI frameworks and responsible AI governance patterns.
* Author customer-facing publications such as whitepapers, blogs, and reference architectures emphasizing GenAI and Agentic AI for SMB customers. Build deep relationships with senior technical and executive stakeholders to accelerate their cloud and AI transformation journeys, and serve as a technical liaison advocating for SMB-specific product needs and roadmap priorities.
This role requires travel, including out of state, up to 30% of the time.
BASIC QUALIFICATIONS
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
PREFERRED QUALIFICATIONS
- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Experience architecting/operating solutions built on AWS
- Experience managing relationships with SMB customers and partners
- Hands-on experience with Generative AI and Agentic AI technologies on AWS (e.g., Amazon Bedrock, Amazon Q, foundation models, multi-agent frameworks)
- Experience designing AI-powered solutions that deliver measurable business outcomes, including responsible AI governance patterns
- Experience in modern application development, serverless architectures, data & analytics, and AI/ML
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
