This is the role where architecture meets impact. The Account Solutions Architect (SA) is the trusted technical advisor that customers rely on from first engagement through production and beyond - building sustained technical relationships, understanding customer objectives, and guiding them toward solutions that deliver measurable business outcomes. Through ongoing technical credibility and a commitment to the customer's success, the Account SA drives adoption and deepens engagement in ways that produce lasting business outcomes as the enduring technical voice that earns and maintains customer trust as a member of the account team.

The SA validates recommendations through hands-on building, turning architectural insight into working solutions that earn customer trust.

The Account SA provides prescriptive technical guidance - selecting services, designing secure, resilient and scalable architectures, optimizing for cost and performance, and surfacing risks early. Operates as a hands-on builder in the customer's [non-production] environment, validating solutions through working proof points (PoCs, prototypes, reference implementations) because working solutions earn trust that documents cannot. The role scales impact beyond individual engagements by contributing reusable assets other practitioners adopt, orchestrating access to deeper expertise when needed, and transferring capability so customers achieve self-sufficiency rather than dependency.

Key job responsibilities

Technical Solution Design & Customer Advisory
• Designs end-to-end solutions for customer workloads, making trade-off decisions across security, scalability, reliability, performance, cost, and operational efficiency while navigating constraints, operational maturity, and competing business priorities.
• Acts as a trusted technical advisor to the customer's technical and business stakeholders, understanding business objectives, technology landscape, and industry context to recommend fit-for-purpose solutions that connect architectural decisions to long-term business outcomes.
• Advances customer decisions across complex stakeholder groups by making business outcomes (cost reduction, time-to-value, return on investment) tangible and credible through the appropriate combination of architectural reasoning, technical proof, or working demonstrations.
• Evaluates existing customer architectures to identify gaps, risks, modernization and optimization opportunities; delivers actionable remediation guidance and modernization roadmaps.

Building & Demonstrating Solutions
• Operates as a hands-on builder who develops and validates solutions through working proof points in own sandbox and customer non-production environments - leveraging emerging technologies and AI-assisted development to accelerate proof-of-value delivery while maintaining security and operational rigor.
• Applies a production mindset from the outset, integrating governance, security, resiliency, observability, and human validation of critical deliverables into all demonstrable artifacts. Delivers solutions to Amazon Coding Bar (technical standards): tested, secure, and maintainable by others.

Cross-Functional Collaboration
• Partners with sales, business development, professional services, support, product/engineering teams, and external partners teams to move solutions from adoption through launch, orchestrating multi-team delivery against a shared architecture.
• Provides technical input to product teams by translating customer evidence into clear, actionable requirements that tighten the feedback loop between Account engagements and product direction.

Enablement & Organizational Development
• Improves how the team operates by driving process changes, knowledge transfer, mentoring others, leading design reviews, creating reusable assets (code, tooling, reference implementations) that scale best practices, and recruiting technical talent to sustain a high-performing team.

Thought Leadership & Content Development
• Develops and delivers prescriptive technical content - reference architectures, workshops, white papers, blog posts, and presentations - that shifts how other technical practitioners deliver and educates the broader technical community.
• Represents the organization at industry events, customer forums, and technical conferences as a recognized technical voice.

A day in the life

Your day starts with context - reviewing where your customers are in their technical journey, what's changed in their environment, and what's next. You might open with a design session where you're whiteboarding architecture options with a customer's engineering team, making trade-off decisions together, and committing to a direction. By mid-morning, you're building - writing code, deploying infrastructure, or extending a proof of concept in a sandbox to validate what you recommended yesterday.

After lunch, you're in a customer strategy session with your account team - advising on technical direction, connecting technical progress to business outcomes, navigating competing priorities, and aligning on what proof point will give the customer's decision-makers confidence to move forward. Not everything is clear-cut; you often work with incomplete information, shifting requirements, and stakeholders who don't yet agree on the problem - and you move things forward anyway.

Your week includes time you protect for keeping current - whether that's tracking emerging technologies, following industry shifts, or getting hands-on with a new service before a customer asks about it. You invest in the broader SA community too: mentoring a newer SA through a complex engagement or publishing a reference architecture from a recent win so others don't start from scratch. Travel is part of the rhythm - you're on-site with customers as the role requires, varying by geography and customer portfolio, because trust is built faster in person and the best architectural decisions happen at the whiteboard, not over email.

BASIC QUALIFICATIONS

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

- 3+ years of design, implementation, or consulting in applications and infrastructures experience

- Bachelor's degree, or Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)

- Experience working in at least one modern programming language (e.g., Python, Java, TypeScript) with the ability to read and work across others as needed

- Owned a sustained technical advisory relationship with customers - where accumulated context and trust resulted in expanded workloads, deeper engagement, and long-term platform commitment

- Demonstrated ability to advise on architecture and design, and to build working solutions independently (code, infrastructure as code, tested deployments) to prove value, resolve competing approaches, or unblock decisions - where the technical approach was not predefined; diagnosed complex cross-system issues beyond single-service scope, driving resolution across organizational boundaries

- Track record of communicating across technical and non-technical audiences, including executive-level stakeholders or clients

- Experience defining technical approaches where multiple valid paths compete and no single established pattern applies, producing solutions that others can reference and scale

PREFERRED QUALIFICATIONS

- Defined the technical approach where multiple valid paths competed - not just selecting from established options - resulting in customers launching workloads based on the strength of the technical case; led technical strategy for their assigned accounts

- Worked in a pre-sales or customer-facing technical advisory capacity embedded within a sales or account team, partnering with account managers or sellers to progress deals and shape customer outcomes

- Produced reusable work (reference designs, patterns, technical content) that other technical practitioners adopted, and led resolution of contentious technical issues through quality of reasoning rather than positional authority

- Synthesized patterns across customer engagements into product feedback that shaped where engineering and product teams invested.

- Hands-on proficiency with AI/ML in production environments: agentic architectures, RAG pipelines, foundation model integration, or AI-augmented development workflows

- Relevant technology certifications

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually

USA, MA, Boston - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, TX, Austin - 153,600.00 - 207,800.00 USD annually

USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually

USA, TX, Houston - 153,600.00 - 207,800.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually