Senior Software Quality Engineer, Customer Engineering | Casa Grande, AZ | Full-Time
The Role We are seeking a Senior Customer Software Quality Engineer to lead customer issue response, technical investigation, and prioritization of complex software-related field quality issues. This role collects and analyzes logs, cloud telemetry, PCAP traces, CAN data, diagnostics, service records, fleet signals, and customer feedback to turn field issues into clear engineering evidence.
The role supports issue reproduction, live Service investigation sessions, and close collaboration with Software Engineering to accelerate root-cause direction, countermeasure definition, and timely resolution of customer-impacting issues.
What You'll Own - Customer Software Quality Leadership
- Technical Investigation & Diagnostics
- Issue Reproduction & Customer Support
- Engineering Escalation & Prioritization
- Software Quality Risk Management
- Release Readiness & Quality Reporting
What You Bring Required - Minimum 7+ years of relevant experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software-enabled product quality roles.
- Hands-on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems.
- Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal-level analysis, and vehicle-level software interactions.
- Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff.
- Bachelor's degree in a related technical field OR relevant technical education.
Preferred - Experience in an OEM, Tier 1, or complex automotive product environment with software-driven customer-facing functionality.
- Direct experience in field quality, service engineering, warranty analysis, diagnostics, connected vehicle data analysis, or software issue investigation.
- Experience identifying cross-program software issue patterns and driving read-across or preventive actions.
Leadership & Management Expectations Strong cross-functional leadership and coordination skills with the ability to influence priorities and drive action without direct people management responsibility.
Work Requirement This role requires close collaboration with Software Engineering, Service Engineering, Quality, Manufacturing, and Program Management teams.
Compensation and Benefits Lucid offers a comprehensive and competitive benefits package.
