American Express

Sr. Software Engineer II - Global Servicing Technology

American Express$120K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field; advanced degree preferred.
  • 8+ years of software development experience.
  • Proficiency in CCaaS and IVA solutions with Google Cloud or Amazon Connect.
  • Experience in cloud infrastructure architecture on GCP/AWS.
  • Strong in Agile, CI/CD practices, and DevOps tools.
  • Experience with Five9 and Amazon Connect APIs and telephony systems.
  • Excellent communication skills with ability to influence across functions.

Responsibilities

  • Provide engineering leadership and collaborate with cross-functional teams for delivery.
  • Design, develop, and automate software applications and tools.
  • Oversee technical aspects of software development for assigned applications.
  • Engage in hands-on coding, API specs, and conduct code reviews.
  • Promote consistent development practices and common components.
  • Deepen understanding of system integrations across supported domains.
  • Work with product managers to assist in planning and feature design.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working arrangements based on business needs.
  • 20+ weeks paid parental leave for all parents.
  • Access to global wellness centers with medical support.
  • Confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

Responsibilities

  • Provide thought leadership, engineering expertise, and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery.
  • Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.
  • Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications.
  • Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.
  • Drive consistent development practices - tools and common components.
  • Develop deep understanding of tie-ins with other systems and platforms within the supported domains.
  • Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.
  • Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.
  • Effectively communicate to internal and external business partners on solution design.


Qualifications

  • Bachelor's degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.
  • 8+ years of commercial software development experience.
  • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX) or Amazon Connect and Amazon Lex, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
  • Architect secure, resilient cloud infrastructure on GCP/AWS using services such as GKE/EKS, Cloud Run, Cloud Functions, Pub/Sub, Apigee, Lambda, API Gateway, S3, Kinesis, DynamoDB, and CloudWatch, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Architect, implement, and optimize Five9/Amazon Connect CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Lead integrations and migrations leveraging Five9 APIs /Amazon Connect API's and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9/Amazon Connect.
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
  • Experience with automated release management using GitHub Actions.
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
  • Good understanding of data structures, algorithms, and design patterns.
  • Great written communication and documentation abilities.
  • Strong understanding of cloud security architecture and Encryption and OAuth.
  • Looks proactively beyond the obvious for continuous improvement opportunities.
  • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
  • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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