Senior ServiceNow Developer

Location: Remote (USA)

Preferred Location: Candidates local to or near Atlanta, GA are strongly preferred.

Experience Required: 10+ Years

Position Overview

We are seeking a highly skilled Senior ServiceNow Developer to support and enhance our existing ServiceNow environment while contributing to strategic platform re-implementation initiatives. This role requires a hands-on technical expert with extensive experience in ServiceNow development, configuration, integrations, and platform implementations. The ideal candidate will be a self-starter who can quickly understand business requirements, execute backlog items, and collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

ServiceNow Development & Platform Enhancement
• Design, develop, configure, test, and deploy ServiceNow solutions to support business requirements.
• Execute development and configuration activities for backlog items and enhancement requests.
• Utilize ServiceNow Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and other platform capabilities to automate business processes.
• Troubleshoot and resolve platform issues while ensuring adherence to ServiceNow best practices.

Service Catalog & Employee Experience
• Develop and enhance Service Catalog items, Record Producers, and request workflows.
• Support and optimize the Service Portal and Employee Center to improve user experience and self-service adoption.
• Maintain and improve knowledge management processes, including Knowledge Base structure, governance, and usability.

Implementations & Integrations
• Participate in full lifecycle ServiceNow implementations, upgrades, rollouts, module deployments, and system migrations.
• Gather requirements, design solutions, perform testing, and support deployment activities.
• Design, develop, and maintain integrations with third-party systems using REST and SOAP APIs.

Reporting & Documentation
• Create and maintain reports, dashboards, and Performance Analytics to provide actionable insights.
• Develop and maintain technical documentation, process documentation, and operational procedures within ServiceNow.

Required Qualifications

Technical Skills
• 10+ years of overall IT experience with a minimum of 3-5 years of hands-on ServiceNow development and administration experience.
• Strong experience implementing and supporting:

• ITSM (Incident, Problem, Change, Knowledge, Request, and Catalog Management)
• CSM (Customer Service Management)
  • Working knowledge of:
• HRSD (Human Resources Service Delivery)
• CMDB (Configuration Management Database)

Deep understanding of:
• ServiceNow platform architecture and best practices.
• Workflows and Flow Designer.
• Client Scripts, Business Rules, UI Policies, and UI Actions.
• ServiceNow customization and configuration.
• Integration protocols including REST and SOAP APIs.

Implementation Experience
• Proven experience participating in or leading ServiceNow implementation projects, platform rollouts, major module deployments, or migrations.
• Strong understanding of ITIL frameworks, change management, and continuous process improvement methodologies.

Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM
• ServiceNow Certified Implementation Specialist (CIS) - CSM

Professional Skills
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with strong documentation capabilities.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Exceptional customer service skills and professionalism when handling sensitive or high-priority issues.
• Proven ability to collaborate effectively across technical and business teams.
• Highly organized, adaptable, and results-driven.

Preferred Qualifications
• Experience working within Higher Education institutions.
• Experience supporting Federal, State, or Local Government organizations.
• Previous involvement in large-scale ServiceNow transformation or re-implementation projects.

Must-Have Skills
• ServiceNow Development
• ServiceNow ITSM
• ServiceNow CSM
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementations
• ITIL Framework
• REST/SOAP Integrations
• Workflow & Flow Designer
• Service Portal / Employee Center
• 10+ Years of IT Experience