Tata Consultancy Services

Sr. ServiceNow Consultant - ShiftVacation Bidding

Tata Consultancy Services • $100K — $120K *
Atlanta, GA 30349In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of technical and development experience in Infor WFM.
  • Proficient in API integrations using HTTPS, SFTP, SQL, XML, JSON, and batch processing.
  • Skilled in developing custom interfaces and reports for WFM enhancements.
  • Experience troubleshooting various system issues, including data and performance problems.
  • Strong background in deploying cloud-based, high-volume WFM environments.

Responsibilities

  • Design and support Shift and Vacation Bidding applications using ServiceNow App Engine.
  • Configure bidding settings according to business needs and union requirements.
  • Develop solutions using JavaScript and ServiceNow tools like Flow Designer and Workflow Studio.
  • Maintain integrations between ServiceNow and Infor WFM for seamless data exchange.
  • Implement robust monitoring and error-handling protocols.
  • Engage in requirements gathering, solution design, and production support for a high-demand workforce.

Benefits

  • Comprehensive benefits package including health and wellness.
  • Opportunities for professional development and growth.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Must Have Technical/Functional Skills

  • Strong technical and development experience in Infor WFM.
  • Develop and support integrations using APIs, HTTPS, SFTP, flat files, SQL, XML, JSON, and batch processing.
  • Support integrations with ServiceNow, SAP, Kronos, Ping Identity, Data Lake, ARMS, and other downstream systems.
  • Develop custom interfaces, file-processing components, reports, extracts, and WFM enhancements.
  • Troubleshoot interface failures, data issues, batch jobs, security, SSO, and performance problems.
  • Implement monitoring, error handling, reconciliation, reprocessing, and operational controls.
  • Prepare technical designs, interface mappings, deployment plans, and support documentation.
  • Experience supporting cloud-based, high-volume, and business-critical WFM environments preferred.


Roles & Responsibilities

  • Design, develop, and support Shift Bidding and Vacation Bidding applications using ServiceNow App Engine, ensuring scalable and user-friendly employee workflows.
  • Configure bidding eligibility, bid groups, preferences, validation rules, awards, overrides, approvals, and notifications based on business and union requirements.
  • Develop and customize solutions using JavaScript, Flow Designer, Workflow Studio, Business Rules, Script Includes, Scheduled Jobs, Custom Tables, and ACLs.
  • Build and maintain integrations between ServiceNow and Infor WFM using REST APIs, HTTPS, SFTP, and file-based processing to exchange schedules, bid results, awards, and schedule changes.
  • Implement monitoring, audit trails, reconciliation processes, error handling, and reprocessing controls to ensure data accuracy and system reliability.
  • Support requirements gathering, solution design, testing, deployments, production support, incident resolution, and root-cause analysis in a high-volume workforce environment.


Salary Range-$100,000-$120,000 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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