About the job Sr. Service Desk Engineer
Training and or Certificates: - Bachelor's Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2.
- VMware Certifications a plus
- Microsoft Certifications a plus
- CompTIA Certifications a plus
Beneficial Skills: - Experience with backup solutions.
- Experience working for an MSP a plus.
Required Skills: - Ability to communicate effectively with technical and non-technical users.
- Provide desktop & end-user support for both hardware and software.
- Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
- Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
- Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
- Ability to work independently as well as on a team.
- Ability to learn and document processes of third-party applications that you might not be familiar with.
- Be a self-starter, eager to learn and get involved in the troubleshooting process.
Benefits:- Professional development assistance
Schedule:Remote: No
