DOCS Health

Sr. Salesforce Administrator

DOCS Health$96K — $128K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in MIS, Computer Science, Business Administration, or related field, or equivalent experience.
  • 5 years of Salesforce CRM system administration experience.
  • Experience with Salesforce Sales Cloud and pre-sales processes.
  • Experience supporting CPQ and/or Revenue Cloud solutions.
  • Experience with mobile first sales processes and user experiences.

Responsibilities

  • Configure, administer, and maintain the Salesforce CRM platform to support business needs.
  • Partner with Sales and Sales Operations to analyze and translate business requirements into solutions.
  • Design, build, test, and deploy Salesforce configurations and automation.
  • Lead troubleshooting and resolution of CRM system performance and data quality issues.
  • Support and coordinate Salesforce integrations with external platforms.
  • Monitor and maintain CRM data quality and system integrity.
  • Provide insights to optimize CRM processes and enhance user experience.

Benefits

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program.
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.
Full Job Description
Job Summary
The Senior IT CRM Administrator configures, maintains, optimizes, and enables the organization's Salesforce Customer Relationship Management (CRM) environment and platform functionality to support effective customer and sales operations. This role partners cross-functionally with sales and business stakeholders to translate sales and pre sales requirements into scalable, mobile first CRM solutions that improve customer experience, data integrity, and business performance. In addition, this role applies professional knowledge to resolve complex issues and improve system performance and usability.

Essential Functions

  • Configure, administer, and maintain Salesforce CRM platform to support evolving business needs, ensure system reliability, and maintain secure, effective sales and revenue processes
  • Partner with Sales and Sales Operations to understand business requirements, analyze business, functional, and technical requirements, and translate business needs into scalable Salesforce solutions and enhancements
  • Design, build, test, and deploy Salesforce configurations and automation, including objects, fields, workflows, validation rules, page layouts, and access models to support Sales Cloud and CPQ/Revenue Cloud functionality
  • Lead troubleshooting and resolution of CRM system issues related to performance, data quality, integrations, and user experience, addressing issues with broad business impact
  • Support and coordinate system integrations between Salesforce and external platforms to ensure consistent, accurate, and timely data flow across systems
  • Monitor and maintain CRM data quality and system integrity by executing data hygiene activities, resolving duplicate or inaccurate records, and supporting reliable reporting
  • Monitor CRM performance, adoption, and effectiveness, providing insights and recommendations to optimize processes, improve automation, and enhance user experience
  • Partner cross functionally with project teams and stakeholders to support CRM enhancements, upgrades, and process improvements, providing technical and functional expertise
  • Plan, test, document, and support releases and change readiness; validate system changes prior to deployment to ensure quality, accuracy, and minimal business disruption
  • Plan and execute release/change readiness; stay current on CRM releases and best practices
  • Comply with Company and department policies and standards; performs other duties as assigned


Minimum Requirements

  • Bachelor's Degree in MIS, Computer Science, Business Administration, or a related field, or equivalent education and/or experience
  • 5 years of Salesforce CRM system administration experience and
  • Experience with Salesforce Sales Cloud and pre-sales processes (leads, opportunities, quotes) and
  • Experience supporting CPQ and/or Revenue Cloud solutions and
  • Experience with mobile first sales processes and user experiences


Preferred Requirements

  • Salesforce certifications (i.e., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or CPQ Specialist)
  • Experience with Salesforce Revenue Cloud Advanced


Skills and Abilities

  • Demonstrated technical proficiency administering and configuring Salesforce CRM and related applications
  • Experience working in a highly integrated environment with applications such as: SAP, Informatica, Workday, and Microsoft Fabric
  • Familiarity with data governance / MDM concepts and data quality tooling
  • Strong hands-on expertise with Flow, security model, and reporting/dashboards
  • Strong customer and client orientation, ability to translate and align business processes and requirements into scalable Salesforce configurations and solutions
  • Strong analytical and problem solving skills to evaluate system usage, diagnose issues, and recommend improvements
  • Strong attention to detail, time management, and problem solving abilities; strong focus on data quality, system integrity, and timely delivery of solutions
  • Solid written and verbal communication skills; ability to translate technical concepts into clear, actionable guidance
  • Ability to work independently while collaborating effectively with cross functional teams and stakeholders


Physical and Cognitive Demands

  • Communicate/Hearing Frequently
  • Communicate/Talking Frequently
  • Learn New Tasks or Concepts Frequently
  • Make Timely Decisions in the Context of a Workflow Frequently
  • Complete Tasks Independently Constantly
  • Maintain Focus Constantly
  • Remember Processes & Procedures Constantly
  • Stationary Position (Seated) Constantly
  • Vision Constantly
  • Hand/Eye Coordination Occasionally
  • Bend Rarely
  • Complete Tasks in a Noisy Environment Rarely
  • Feeling/Grasping/Handling Rarely
  • Move/Traverse Rarely
  • Repetitive Motions Rarely

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program

  • 401(k) Match Retirement Savings Plan

  • Paid Time Off (PTO)

  • Holiday Pay & Floating Holidays

  • Volunteer Time Off (VTO)

  • Educational Assistance Program

  • Full Paid Parental and Adoption Leave

  • LifeWorks (Employee Assistance Program)

  • Patterson Perks Program


The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$96,500.00 - $128,700.00

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

Job Alert Emails

Personalize your subscription to receive job alerts and the latest news from DOCS Health. Tailored updates will keep potential candidates informed about new opportunities and developments within the company.

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Size
251 employees
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