Job Description

As Senior Salesforce Administrator, you’ll play a vital role at Snap Finance. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

How you'll make an impact:

• Serve as the primary administrator and strategic owner of the Salesforce platform, ensuring security, scalability, and operational excellence across all user, license, role, profile, permission, and sharing configurations.
• Lead the design, configuration, and optimization of Salesforce capabilities, including workflows, automation, approval processes, record architecture, page experiences, reporting, dashboards, mobile administration, and other platform enhancements that improve business performance and user experience.
• Partner with stakeholders across the organization to gather requirements, translate business needs into scalable Salesforce solutions, and drive continuous platform innovation.
• Develop and maintain a Salesforce roadmap that aligns platform capabilities with business objectives, prioritizing enhancements that maximize efficiency, adoption, and return on investment.
• Identify opportunities to leverage underutilized Salesforce features and emerging technologies to improve productivity, automation, and business outcomes.
• Manage Salesforce environments, release processes, and deployment activities, ensuring reliable DevOps practices and seamless delivery of platform enhancements.
• Oversee sandbox strategy, testing coordination, release management, and platform governance to support a stable and scalable Salesforce ecosystem.
• Maintain and enhance data quality through governance, automation, validation rules, and ongoing monitoring initiatives.
• Drive proactive platform health and security by managing release updates, security reviews, health checks, optimizer recommendations, and compliance-related activities.
• Champion user adoption through training, change management, communication strategies, and ongoing support that enable teams to maximize platform value.
• Create and maintain comprehensive technical documentation, process guides, and platform standards to support long-term sustainability and knowledge sharing.
• Manage relationships with third-party vendors and integrated applications, including DocuSign, Ironclad, Geopointe, Copado, Own Recover, DemandTools, and other critical business systems.
• Evaluate, implement, and optimize Salesforce technologies and adjacent solutions, including AI capabilities, data enrichment tools, sales engagement platforms, productivity solutions, performance management applications, and planning tools.
• Collaborate with development teams and technical stakeholders, leveraging knowledge of Apex, triggers, and Salesforce architecture to support complex platform initiatives and integrations.

What you'll need to succeed:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; postgraduate degree preferred.
• 5+ years of hands-on Salesforce Administration experience supporting and optimizing Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Certified Administrator certification required.
• Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Business Analyst, or related credentials preferred.
• Deep understanding of Salesforce platform capabilities, configuration, security model, automation tools, reporting, dashboards, and user management.
• Proven ability to design scalable, sustainable, and best-practice Salesforce solutions that align with business objectives.
• Experience translating business requirements into technical solutions while balancing user experience, scalability, and platform governance.
• Strong knowledge of change management, release management, and Salesforce governance frameworks.
• Experience supporting DevOps and deployment processes across multiple Salesforce environments.
• Demonstrated ability to lead platform enhancements, identify optimization opportunities, and drive continuous improvement initiatives.
• Strong stakeholder management skills with the ability to build trusted relationships and effectively communicate with team members at all levels of the organization.
• Experience developing and delivering end-user training, documentation, and change communications to support adoption and engagement.
• Ability to create and maintain clear technical documentation, process maps, and system standards.
• Strong problem-solving, analytical, and organizational skills with a proactive and customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment while remaining responsive and service-oriented.

What would make you stand out:

• Experience administering Salesforce in a high-growth technology, financial services, fintech, or SaaS environment.
• Hands-on experience with Salesforce AI capabilities, data enrichment tools, sales engagement platforms, and third-party integrations.
• Experience with DevOps tools such as Copado, Gearset, or similar release management platforms.
• Knowledge of Apex, Lightning Components, Flow architecture, and Salesforce development best practices.
• Experience leading large-scale Salesforce implementations, migrations, or platform transformation initiatives.
• Strong track record of improving user adoption, data quality, and business process automation through Salesforce innovation.

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless