Location: Boston, MA, United States
Job ID: 91902 Join us as aSr Sales Account Manager EIYour main responsibilitiesAs an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships while leveraging industry knowledge to achieve sales targets.
Essential FunctionsCustomer Account Management- Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements.
- Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation.
- Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property.
- Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
Communication & Collaboration- Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
- Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification- Identify and pursue sales opportunities through key customer contacts and industry information.
- Qualify customer needs to secure profitable solutions leveraging company products and services.
- Introduce new technology and associated services to customers, clearly illustrating the value these products and services provide.
- Negotiate contract terms favorable to the company while also delivering on customer requirements.
- Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
Documentation & Compliance- Prepare estimates and communicate proposals with customers.
- Maintain accurate customer records and files in accordance with company procedures.
- Ensure compliance with established policies and procedures.
What you bring- Bachelor's degree preferred or 5+ years of sales experience in the elevator industry.
- Proficient in building and managing client relationships.
- Ability to handle challenging inquiries while ensuring satisfactory resolution with a focus on revenue generation.
- Experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers' needs and Schindler values and are compliant with all regulations.
- Effectively addresses and overcomes objections from clients in negotiations.
- Proficient in closing deals and securing agreements when finalizing contracts.
- Ability to independently identify and pursue sales opportunities, qualifying customers' needs and introducing new services and technology.
- Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.
- Effective presentation skills and proficiency in Microsoft Office applications.
- Strong communication, negotiation, objection handling, and closing skills with a proven sales track record.
- Ability to empathize, listen, and connect with people to form outstanding customer relationships.
- Excellent time management, organizational skills, and problem-solving abilities.
- Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler's values.
- Experience with SAP and a results-driven mindset to thrive in a competitive sales environment.
- Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.
What's in it for you?- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
Base Salary $101,300 - $126,600
The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.
We Elevate... Your Career For Questions, please contact Hannah Elizabeth Reed at
[email protected].
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