Job Title: Senior Room Service / Stewarding Manager (BOH Manager)
Reports to: Executive Chef
Department: BOH
POSITION OVERVIEW:We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences.
JOB FUNCTION, TASKS, and RESPONSIBILITIES:KEY RESPONSIBILITIES- Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team.
- Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.
- Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required.
- Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.
- Ensure food safety procedures and guest relation policies and procedures are being executed.
- Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.
- Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces
- Responsible for ensuring the availability of resources such as labor, equipment, and products.
- Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.
- Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting
- Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.
- Promote a positive and respectful work environment.
- Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions
- Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects
- Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies
QUALIFICATIONS and REQUIREMENTS:- Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant.
- Candidate must have prior experience managing 40+ team members.
- Previous experience in a union environment is preferred.
- This position requires exceptional verbal and written communication abilities.
- Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.
- This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.
- Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities
- Strong leadership, communication, organizational and computer skills required
- College degree preferred
PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Position:
- Must be able to stand and walk for extended periods of time
- Must be able to reach, bend, stoop, and kneel
Force: - Must be able to exert force to push carts, move furniture, and lift heavy objects
- Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers
- Must be able to lift and carry up to 50 pounds
Repetitions:
- Must be able to handle multiple tasks at once and prioritize workload effectively
Sensory:
- Must have good vision and hearing to communicate with guests and staff effectively
- Must have a good sense of smell to detect any odors or cleanliness issues in the hotel
- Must be able to taste food and beverages to ensure quality and presentation meets standards.
JOB LOCATION: On-Site Only 
