KeyBank

Sr. Relationship Officer

KeyBank • $69K — $105K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required.
  • 5+ years of experience in commercial banking support functions required.
  • Expertise in managing commercial deposit accounts and loan servicing.
  • Strong understanding of compliance regulations including BSA/AML and USA Patriot Act.
  • Proven ability to facilitate client service requests end-to-end.

Responsibilities

  • Collaborate with Relationship Managers and Credit partners to resolve client overdrafts.
  • Oversee setup and maintenance of deposit accounts for clients.
  • Act as a key resource for compliance matters related to deposits and loans.
  • Resolve delinquencies by engaging with clients and internal resources.
  • Identify opportunities for process improvement in client service delivery.

Benefits

  • Flexible work arrangements with a hybrid model; work from home options available.
  • Comprehensive benefits package including health and wellness resources.
  • Opportunities for professional development and growth.
  • Commitment to ethical business practices and a supportive work culture.
Full Job Description
Location:
For Those Who Work At Home, Vermont

Position Location Policy
  • General Location: Vermont, Buffalo, NY or Albany, NY, highly preferred. Covering the Vermont portfolio.
  • Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.
  • Hours: 8-5pm EST

Job Summary
Sr Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

Essential Functions
  • Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client's overdrafts and insufficient funds.
  • Coordinates set-up of new and maintenance or closing of existing deposit accounts.
  • Strong partnership with business partners throughout the organization.
  • Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.
  • Works to resolve loan/fee payment delinquencies.
  • Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
  • High level product knowledge and ability to identify referral opportunities for partner products and services.
  • Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
  • Submits service requests for DDA or general service needs.
  • Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
  • Promptly provides requested information for GRC testing and other internal/external audits.
  • Acts as a resource to the Team for all deposit and loan related compliance matters. Very knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
  • Coordinates maintenance or closing of existing deposit accounts.
  • Adheres to and supports Key's compliance culture.
  • Proactively identifies process improvements to continuously enhance client service and documentation quality.
  • Acts as backup when needed for Service Team Manager and peer RO(s).
  • Acts as a liaison for Relationship Managers to aid in client meetings/closings.
  • Assists with other projects as needed.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.


Education
  • Bachelor's Degree or equivalent experience (required)


Work Experience
  • 5+ years of previous experience with commercial banking support functions (required)


Skills
  • Highly proficient in the setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction.
  • Leads responses to internal and external audits, including GRC testing, with a focus on risk mitigation and regulatory compliance.
  • Proficient, SME preferred, in high-level client inquiries and service requests end-to-end, ensuring timely resolution through strategic coordination with internal teams.
  • Directs resolution of loan and fee delinquencies, leveraging internal resources and client engagement to restore account health.
  • Builds strong partnerships across relationship, credit, operations, and compliance teams to deliver integrated client service solutions.
  • Ensures precision and integrity in account setup and maintenance, driving continuous improvement in servicing processes.
  • Applies broad product knowledge to identify cross-sell and referral opportunities, supporting business growth and client retention.
  • Demonstrates working knowledge of treasury products and services, contributing to client onboarding and servicing excellence. (Preferred)
  • Applies principles of process improvement concepts
  • Understanding and adherence to the bank's Bank Secrecy Act and Anti-Money Laundering program requirements.
  • Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.
  • Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs.


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.


Work Location Category

  • Hybrid (2+ days)


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/02/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at KeyBank

More Finance & Insurance Jobs

Find similar Sr. Relationship Officer jobs:

NationwideRemote