Position Summary:
The Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. The Associate works with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.
Primary Accountabilities:
• Coordinate with customers and the operations teams to ensure timely execution of

advertising and offer programming
• Assist in the training and onboarding of customer teams, ensuring strong adoption and

ongoing engagement
• Act as a key role in implementing commercial planning and leverage retailer's assets

and leverage to facilitate advertising and offer based revenue
• Leads the efforts alongside of the Director in building and deploying the best practices to

ensure customers are realizing the maximum benefit from the company's products and

services
• Assist in managing weekly revenue reporting, forecasting, and updates
• Analyze post program results and prepare them for presentation to retailer.
• Assist in building and deploying the best practices to ensure customers are realizing the

maximum benefit from the company's products and services
• Prepare for the quarterly business review (QBR) meetings
• Manage successful renewal cycles
• Identify quality-improving and feature enhancement requests
• Leverage usage patterns and business trends to gain insights, provide guidance and

increase satisfaction
• Collaborate with client development team to share customer insights that inform

upsell/cross sell opportunities and deliver the best service
• Provide expert customer insight to product teams on innovation and improvement

opportunities for user experience, product features, and customer engagement

processes to ensure rapid adoption, greater usage, and high renewal and referral rates

Additional Responsibilities:
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:
• Bachelors required
• 4-6 years 5-7 years of work experience on a Customer Success team in a marketing or

advertising technology firm or retailer, with progressively increasing responsibilities; or

any equivalent combination of experience and training that provides the required

knowledge, skills, and abilities needed to complete the major responsibilities/essential

functions of the position required
• Experience working to promote value through customer experience required
• Knowledge of digital media, in-store media, e-Commerce software, analytics and

business operations strongly preferred
• Exceptional ability to communicate and foster positive business relationships.
• Process analysis and optimization experience required
• Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc

Physical Demands

The physical demands described here are representative of those that must be met by an

associate to successfully perform the major job responsibilities (essential functions) of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

major job responsibilities. This job description is not intended to be an exhaustive list of all

duties, responsibilities, or qualifications associated with the job.
• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time

Occasionally: Job requires this activity between 25% - 50% of the time

Frequently: Job requires this activity between 50% - 75% of the time

Constantly: Job requires this activity more than 75% of the time

Individual Competencies
• Teamwork: Advanced communication skills used to lead a team.
• Integrity: Able to communicate well in straight-forward situations.
• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Innovative: Arrives at decision using analytical thought.
• Curious: Asseses circumstances using experience and a variety of information

gathered.
• Problem Solving: Completes routine and repetitive tasks where tasks are

straightforward.
• Analytical and Critical Thinking: Communicates using persuasion and authority.

As an Inmar Associate, you:
• Put clients first and consistently display a positive attitude and behaviors that

demonstrate an awareness and willingness to listen and respond to clients in order to

meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the

ability to perceive the needs of internal and external clients and communicate effectively

with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside

the organization, to accomplish objectives, develop and maintain mutually beneficial

partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and

accountability.
• Understand that results are important and focus on turning mission into action to achieve

results following the principles of Flawless Execution while consistently complying with

quality, service and productivity standards to meet deadlines and exceed expectations

by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting