Position Description & QualificationsIf you love high profile and challenging projects supporting the Coast Guard - Serco has a great opportunity for you! This
Sr. Quality Control Specialist position will be on a dynamic team responsible for Command Control Communications Computers Cyber Intelligence Surveillance Reconnaissance (C5ISR) Afloat and Ashore based communications support, maintenance, and sustainment on various USCG platforms in the Charleston, SC area. Bring your quality assurance expertise and collaborative skills to make an impact on national security missions.
This position is contingent upon your ability to maintain your active Secret clearance. This position is also contingent upon an award of contract.Serco supports the Naval Information Warfare Center (NIWC) Atlantic, including quality oversight for C5ISR afloat and ashore communications support, maintenance, and sustainment activities on USCG platforms.
In this role, you will:- Implement, maintain, and update the Contractor Quality Control / Quality Management System (QMS) in accordance with the PWS, Quality Assurance Plan (QAP), and applicable standards (e.g., ISO9001, NAVSEA 009-04, MIL-STD-1916).
- Execute quality control inspections and quality assurance activities across all contract tasks to ensure compliance with performance objectives and Acceptable Quality Levels (AQLs).
- Conduct and document incoming, in-process, and final inspections including first article inspections, sampling inspections, and verification of certificates of conformance.
- Perform internal quality audits and assessments in accordance with the QMS, Work Breakdown Structure (WBS), and Plan of Action and Milestones (POA&M).
- Support Government inspections, audits, and surveillance activities conducted under the Quality Assurance Surveillance Plan (QASP).
- Identify, document, track, and trend nonconformances, deficiencies, and quality risks, ensuring visibility to program management and Government stakeholders.
- Perform root cause analysis and develop, implement, and verify corrective and preventive action plans.
- Prepare, maintain, and submit quality-related documentation, reports, and objective evidence, including Quality Documentation deliverables, within required timelines (e.g., 24-hour submission upon request).
- Support continuous improvement initiatives by recommending process, performance, and documentation enhancements to improve contract execution and compliance.
- Ensure services, products, and deliverables meet PWS requirements prior to submission for Government inspection and acceptance.
To be successful in this role, you will have: - High school diploma, related military experience, trade/industrial school education, or GED equivalent with5-7 years of professional experience in quality control or quality assurance roles.
- Active DoD Secret clearance is required to be considered.
- Prior experience as a Quality Control Specialist supporting Navy, Coast Guard, or shipboard programs.
- Demonstrated experience implementing and maintaining Quality Management Systems in performance-based contracting environments.
- Working knowledge of inspection techniques, audit processes, corrective actions, and quality reporting.
- Strong technical writing skills with high attention to detail.
- Excellent analytical, problem-solving, and organizational abilities.
- Ability to work collaboratively with Government representatives and internal program teams.
- Travel up to 10% may be required.
*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded or active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process*
