As the Senior Patient Experience Business Partner (Sr. PXBP) for high-complexity Therapeutic Areas (TAs), you will serve as the primary strategic liaison within Patient Experience (PX) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. In this role, you will:

• Serve as the primary point of contact and trusted advisor within PX for high-complexity TAs, embedding within relevant Squads to capture, clarify, and document TA-specific patient experience needs across the product lifecycle.

• Translate complex TA business strategies and market dynamics into actionable experience requirements, Strategy Briefs, and long-term PX roadmaps.

• Partner closely with Access Business Partners to integrate patient access and support barriers into the Integrated Access Plan (IAP), relevant integrated patient plan, lifecycle planning, and overarching squad strategies.

• Lead PX activities for complex new product launches and line extensions, ensuring programs scale seamlessly to support future patient needs for pipeline assets.

• Influence and align senior leaders across CMG and Roche/GNE by effectively communicating the strategic value and ROI of PX initiatives to secure resource commitment.

• Collaborate with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.

• Provide informal mentorship and guidance to team members, establishing best practices and fostering team cohesion across the PXBP organization.

• Hold a Bachelor’s degree in a relevant discipline with 15+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.

• Bring demonstrated deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.

• Possess a proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.

• Demonstrate strong leadership presence, storytelling, and communication skills, with an ability to lead without authority and influence decision-making.

• Show advanced capabilities in strategic planning, making tough trade-off decisions, and leveraging data and technology to improve patient outcomes.

• Advanced degree (Master's, MBA, or PharmD) in a healthcare, scientific, or business discipline.

• Direct experience in Patient Experience, Patient Access, or Commercial Strategy supporting high-complexity or specialty TAs (e.g., Oncology, Rare Disease, Neurology).

• Demonstrated success in coaching, mentoring, or guiding cross-functional peers within an agile or squad operating model.

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

Willingness and ability to travel, as needed up to 30%.

The expected salary range for this position based on the primary location of CA is $196,100 - 364,200.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.