As the Patient Experience Business Partner (PXBP), you will serve as the primary strategic liaison within Patient Experience (PX) for assigned Therapeutic Areas (TAs) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. What you can expect in this role at Genentech:

• Serve as the primary point of contact within PX for assigned TAs, managing the intake, documentation, and prioritization of patient experience needs across the product lifecycle.

• Engage deeply with assigned Squads to translate TA business strategies into actionable experience requirements and PX Strategy Briefs.

• Partner closely with Access Business Partners to integrate patient access barriers, support opportunities, and launch readiness into the Integrated Access Plan (IAP) and relevant integrated patient plan.

• Lead PX activities for new product launches, line extensions, and pipeline assets, ensuring existing programs expand to meet future patient support requirements.

• Influence senior CMG leaders with competing priorities by effectively communicating the strategic value, insights, and outcomes of PX priorities.

• Collaborate cross-functionally with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.

• Connect regularly with peer PXBPs to share best practices, eliminate overlap, and facilitate trade-off decisions within the enterprise PX roadmap.

• Hold a Bachelor’s degree in a relevant discipline with 12+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.

• Demonstrate deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.

• Possess a proven track record of strategic planning, trade-off decision-making, and managing high-impact cross-functional projects.

• Show a deep proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.

• Bring strong leadership presence, storytelling, and communication skills, with a demonstrated ability to lead and influence without direct authority.

• Master’s degree or MBA in a relevant healthcare, business, or scientific field.

• Direct experience in Patient Experience, Patient Access, Patient Advocacy, or Commercial Operations strategy.

• Demonstrated success navigating matrixed cross-functional squads and utilizing data/technology tools to improve patient outcomes.

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

Willingness and ability to travel, as needed up to 30%.

The expected salary range for this position based on the primary location of CA is $166,400 - 309,000.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.