Job Description:We're looking for a Senior Project Manager to lead the end-to-end delivery of technical training programs for our Professional Services instructor-led training division. In this role, you'll own the full project lifecycle, from pre-sale discovery through final evaluation, while serving as a trusted partner to both our clients and our internal Account Executive team. You'll manage a diverse portfolio of engagements ranging from single instructor-led classes to complex, multi-technology academies that combine instructor-led training, self-paced learning, labs, capstones, and assessments. This is a high-impact, client-facing role for someone who thrives on building relationships, solving problems, and delivering exceptional learning experiences at scale.
Who you're committed to being:- A diligent owner who holds themselves accountable for the quality and success of every engagement they touch
- A proactive communicator who keeps clients, instructors, and internal teams aligned - even when things get complex
- A relationship builder who earns client trust through consistent follow-through and deep expertise in technical training delivery
- A continuous improvement champion who doesn't just implement processes, but actively looks for ways to make them better
- A collaborative partner who brings a solutions-oriented approach to cross-functional work with sales, operations, and instructional teams
- A calm, organized operator who can handle competing priorities across a dynamic portfolio without losing sight of the details
- Adaptable and resilient - you adjust quickly when priorities shift, client needs evolve, or unexpected challenges arise, and you bring steadiness to the teams and clients around you
What you'll do:- Own the full delivery lifecycle for all assigned projects and programs - from SOW execution and pre-sale discovery calls through post-delivery evaluation and client communication
- Collaborate with Account Executives, clients, and instructors to ensure engagements are accurately scoped, resources are prepared, and technical setup requirements are met
- Actively manage ongoing client programs through regular check-ins, quarterly business reviews, and training plans and schedules that span weeks to a full year
- Partner with internal teams to anticipate staffing, technology, and resource needs ahead of upcoming program demands
- Hold budgetary and profitability responsibility across your portfolio
- Drive continuous improvement of delivery processes to build scalable infrastructure that supports the division's growth
- Serve as an internal expert on technical training delivery, advising both clients and sales teams as needed
Experience you'll bring:- A track record of successfully managing complex, multi-workstream projects or programs in a client-facing environment
- Experience working closely with sales or account management teams, with an understanding of how delivery and revenue intersect
- Comfort managing client relationships at multiple levels, including executive stakeholders and day-to-day program contacts
- Familiarity with technical training environments, including instructor-led, virtual, self-paced, and blended delivery modalities
- Strong organizational skills and the ability to manage a high-volume portfolio of concurrent projects without sacrificing quality
- Experience with facilitation, conflict resolution, and navigating ambiguous or high-stakes situations with professionalism
- PMP certification preferred but not required
- AI literacy preferred but not required
Requirements:- Bachelor's degree with 4+ years professional experience in project/program management
- 4+ years customer engagement or customer success experience
- This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
Why you'll love working here:- We work in a blended environment that supports collaboration, flexibility, and connection across teams.
- We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.
- We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
- We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
- Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.
Physical Requirements:This role is primarily performed in an office or home office setting and involves standard computer-based work.
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