Amazon

Sr. Program Manager, WW Gift Cards

Amazon$115K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Strong data-driven decision-making skills
  • Experience in end-to-end delivery and senior leadership communication
  • 2+ years of process improvement experience (preferred)
  • Master's degree or MBA in a related field (preferred)
  • Familiarity with AI tools (preferred)
  • Experience in workforce development program design and implementation (preferred)

Responsibilities

  • Define fraud prevention strategies aligning risk reduction with business growth
  • Lead cross-functional programs to deploy ML models and optimize risk rules
  • Analyze fraud patterns, identify attack vectors, and develop mitigation plans
  • Establish fraud monitoring frameworks for early attack detection
  • Manage partnerships with external stakeholders to enhance fraud prevention
  • Own fraud performance metrics and prepare executive-level business reviews
  • Develop scalable operational frameworks for regional fraud management
  • Ensure fraud readiness in new product launches and market expansions

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching plan
  • Paid time off and parental leave
  • Mental health support and EAP services
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
  • Sign-on payments and stock options (RSUs)
Full Job Description
Amazon Gift Cards is seeking a results-oriented Program Manager to join the WW Gift Card Fraud Prevention team. This role will own fraud prevention programs across the GC lifecycle - from purchase-time controls to brand-level risk management - partnering with Machine Learning, Buyer Risk Prevention (BRP), Operations, Product, and Engineering teams to reduce bad debt while preserving customer experience. The ideal candidate combines strong analytical skills with the ability to drive cross-functional execution at pace, operating at the intersection of fraud strategy, data analysis, and operational improvement.

Key job responsibilities

- Define and execute fraud prevention strategies that balance risk reduction with business growth and customer experience across multiple product lines and geographies

- Lead cross-functional programs spanning ML model deployment, risk rule optimization, partner integrations, and operational process design - driving alignment across teams that do not report to you

- Analyze fraud patterns at scale - identify emerging attack vectors, quantify business exposure, develop mitigation recommendations, and drive implementation to resolution

- Build and operate fraud monitoring and response frameworks that enable early detection and rapid containment of attacks across 20+ marketplaces

- Establish and manage partnerships with external stakeholders (payment networks, brand partners, industry groups) to improve fraud signal coverage and enable collaborative prevention

- Own fraud performance metrics and executive reporting - author business reviews for VP-level audiences with clear narratives on performance, root causes, and forward-looking plans

- Develop scalable operational frameworks (risk assessment criteria, escalation processes, decision frameworks) that enable regional teams to participate in fraud management

- Ensure fraud readiness for new product launches and market expansions by embedding preventive controls into the product development lifecycle

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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