Job Overview

The Sr. Program Manager, Micro & Fiber is a senior individual contributor who drives complex, cross-functional programs within T-Mobile's Consumer Sales channels - spanning Micro Business and Fiber. This role exists to translate channel strategy into operational execution across a range of focus areas including channel strategy and enablement, seller experience and productivity, sales tools and technology, vendor compliance, and territory and market planning. The position manages a high-volume concurrent workload requiring the ability to stand up net-new programs, govern in-flight initiatives, align senior stakeholders without direct authority, and leverage AI and operational tools to accelerate execution at scale. Success is measured by seller productivity outcomes, program delivery quality, cross-functional alignment, and the channel's ability to operate efficiently and grow.

Job Responsibilities:

• Lead cross-functional program design and execution across a high-volume, concurrent workload of channel initiatives - including seller onboarding, field readiness, tools adoption, compliance programs, reporting infrastructure, and third-party partner integration. Comfortable standing up programs with no existing infrastructure (greenfield) as well as optimizing programs already in flight. Own outcomes from intake through close.
• Drive operational accountability by establishing governance frameworks, escalation paths, performance reporting cadences, and stakeholder communication structures that keep high-priority initiatives on track. Build, maintain, and publish scorecards, dashboards, and operational reports that give channel leadership clear visibility into program health and seller productivity.
• Partner with Sales leadership, Technology, Legal, Risk, and vendor/partner teams to align tools, systems, compliance standards, and go-to-market programs with channel strategy. Evaluate, vet, and onboard sales technology vendors - including cybersecurity review, licensing negotiations, and integration into T-Mobile systems.
• Identify and resolve systemic barriers to seller productivity - including process breakdowns, tool gaps, onboarding failures, Salesforce configuration issues, and third-party compliance gaps. Diagnose root causes and drive durable fixes. Leverage AI tools to accelerate research, automate workflows, and improve execution speed across the program portfolio.
• Manage program risks, scope changes, and competing priorities by evaluating business impact, communicating tradeoffs clearly to senior leadership, and adjusting execution plans to maintain momentum and delivery timelines.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required)
• 4-7 years Experience in program management, sales operations, channel enablement, or go-to-market program execution within a large, matrixed organization.(Required)
• Demonstrated experience leading cross-functional initiatives without direct authority - driving alignment, decisions, and outcomes through influence at senior levels. Proven ability to manage concurrent programs, competing priorities, and evolving stakeholder requirements from intake through delivery. (Required)
• 2-4 years Supervisory, team lead, or senior program management experience within a sales, operations, or enablement function. (Preferred)
• Experience supporting third-party labor integration, vendor compliance frameworks, or joint-venture partner onboarding programs. (Preferred)
• Exposure to territory planning, market coverage strategy, or go-to-market execution for a field sales organization. (Preferred)

Knowledge, Skills and Abilities:

• Program Management End-to-end program lifecycle ownership - from design and planning through execution, governance, and close.
• Cross-Functional Stakeholder Management Aligning senior leaders and functional partners across Technology, Legal, Sales, Operations, and Vendor organizations without direct authority.
• Operational Problem-Solving Diagnosing root causes of systemic process breakdowns and driving durable fixes across people, process, and technology.
• Risk Management Identifying, quantifying, and communicating program risks before they impact delivery; owning the escalation path to resolution.
• Channel Operations / Sales Enablement Managing programs that directly support a sales channel's onboarding, field readiness, tools adoption, or third-party partner integration.
• Executive Communication Synthesizing complex, ambiguous information into clear written and verbal narratives for senior leadership audiences.
• Process Design and Implementation Building and scaling repeatable operational processes that improve efficiency and reduce execution risk.
• AI Tool Proficiency Demonstrated ability to leverage AI tools (e.g., Claude, Microsoft Copilot, ChatGPT Enterprise) to accelerate research, draft communications, synthesize data, and improve program execution workflows. Able to identify and pilot AI use cases that reduce operational friction.
• Reporting and Dashboard Management Building, maintaining, and interpreting operational reports, scorecards, and performance dashboards (Excel, Salesforce, Power BI, SharePoint, or equivalent) that track program health and surface actionable insights for channel leadership.
• Vendor/Third-Party Partner Management Establishing and enforcing performance standards, compliance requirements, and contractual obligations for external partners.
• Salesforce (SFDC) and Sales Technology Hands-on Salesforce experience - reporting, case management, lead routing, user access - plus familiarity with dialing platforms (e.g., Dialpad), prospecting tools (e.g., LinkedIn Sales Navigator, Outreach), or sales tech stack provisioning.
• Go-to-Market Program Planning Coordinating product, service, or policy rollouts across field-facing sales teams and third-party partners.
• Process Automation / Workflow Design Building or configuring automations, approval workflows, or intake tools using SharePoint, Power Automate, or equivalent no-code/low-code platforms.
• Financial Modeling Building or validating operational calculators, deal structures, breakeven models, or budget analyses that inform channel strategy or pricing decisions.
• Change Management Leading stakeholders through program changes with structured communication, training, and adoption strategies.
• Budget Management Oversight of program or operational budgets, including forecasting, variance analysis, and vendor spend.
• Microsoft Project or Equivalent Project planning, scheduling, and dependency management tooling.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $83,500 - $150,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ360619¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!