Genesys

Sr. Program Manager, HR Transformation Office

Genesys • $108K — $190K *
US-Anywhere
+ 3 other locationsRemote
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, human resources, or a related field.
  • 5 to 8 years of experience in leading cross functional programs.
  • Ability to translate strategic priorities into actionable plans.
  • Strong background in change management practices.
  • Proven management of dependencies and stakeholder communications.
  • Strong influencing skills with senior stakeholders.
  • Excellent communication skills for executive-level presentations.

Responsibilities

  • Own program structure and governance to ensure alignment and execution.
  • Drive integrated planning across multiple HR workstreams.
  • Lead cross departmental alignment for coordinated project execution.
  • Embed change management strategies in program execution.
  • Establish and track metrics to demonstrate program value.
  • Facilitate governance forums for informed decision-making.
  • Track commitments and actions across workstreams for accountability.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and working from home options.
  • Development and career growth opportunities.
  • Open Time Off plus 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.
Full Job Description
At Genesys, the HR Transformation Office drives high impact initiatives that improve how Human Resources operates, delivers services, and enables the employee experience at scale. This role is responsible for establishing the structure, governance, visibility, change readiness, and accountability needed to move complex HR transformation workstreams forward effectively. You will lead highly visible, cross functional programs across HR, HRIS, IT, and workflow platforms, ensuring alignment, decision making, and measurable adoption. At Genesys, you will be part of a global team focused on improving how employees engage with HR services through thoughtful design, modern platforms, and data driven execution. This role offers strong visibility with senior stakeholders and the opportunity to influence enterprise level transformation initiatives.

Key Responsibilities:
  • Own the end-to-end program structure, governance model, and operating cadence to ensure alignment, transparency, and execution across HR transformation initiatives
  • Drive integrated program planning across multiple workstreams, ensuring milestones, dependencies, risks, and decisions are actively managed to deliver business outcomes
  • Lead cross functional alignment by partnering with HR, HRIS, IT, ServiceNow, and workflow teams to ensure coordinated execution and adoption
  • Embed change management strategies into program execution to improve stakeholder engagement, readiness, training effectiveness, and sustained adoption
  • Establish and track success metrics, including adoption rates, operational performance, and business impact, to demonstrate program value
  • Enable informed decision making by facilitating governance forums, managing escalation paths, and ensuring stakeholders have clear visibility into progress and risks
  • Drive accountability across workstreams by tracking commitments, ownership, timelines, and follow through on key actions and decisions
  • Deliver executive level communications that synthesize complex program data into clear insights, risks, and recommendations
  • Identify and mitigate risks, dependencies, and adoption barriers that could impact delivery timelines or business outcomes
  • Advance program management practices by standardizing tools, improving reporting frameworks, and applying lessons learned to increase efficiency and scalability


Required Qualifications:
  • Bachelor's degree or equivalent experience in business, human resources, operations, program management, organizational transformation, or a related field
  • 5 to 8 years of experience leading complex, cross functional programs in a global technology, SaaS, enterprise, HR, or shared services environment
  • Demonstrated ability to translate strategic priorities into structured program plans, governance models, and execution frameworks
  • Strong experience integrating change management practices, including communications, readiness planning, training coordination, and adoption measurement
  • Proven track record managing dependencies, risks, issues, decisions, and stakeholder communications across multiple workstreams
  • Ability to influence senior stakeholders and facilitate decision making without direct authority
  • Excellent communication and presentation skills, with the ability to convey complex information clearly to executive and cross-functional audiences
  • Experience using program management tools such as Smartsheet, Asana, Jira, Microsoft Project, SharePoint, Teams, or similar platforms


Preferred Qualifications:
  • Experience supporting HR transformation, employee experience, shared services, or enterprise business transformation initiatives
  • Familiarity working with HRIS platforms such as Workday, ServiceNow, or knowledge management systems
  • Demonstrated success establishing governance frameworks, reporting models, and executive visibility structures
  • Background in operational excellence, process improvement, organizational effectiveness, or change management
  • Experience defining and tracking business outcomes, KPIs, and adoption metrics in partnership with senior stakeholders
  • Exposure to AI, automation, or workflow technologies that improve program delivery and operational efficiency
  • PMP, PgMP, Prosci, Lean Six Sigma, or equivalent certification or experience


#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$108,400.00 - $190,600.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments


Click here to view a summary overview of our Benefits.

What Happens After You Apply

After you apply, here's what you can typically expect:
  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys is a cloud-based customer experience and call center solution provider. The company was founded in 1990 and is headquartered in Daly City, California. Genesys provides customer experience solutions that include contact center and workforce optimization software, as well as analytics and artificial intelligence capabilities. The company serves a variety of industries, including banking, healthcare, insurance, and telecommunications. Genesys has more than 10,000 customers in over 100 countries.
Learn more about Genesys
Size
5,000 employees
Industry
Enterprise Technology
Founded
1990
* Ladders Estimates

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