This Sr. Program Manager role will lead a program within Financial Integrity Trust (FIT), a team embedded within the Financial Risk Mitigation (FRM) organization. FIT is focused on financial integrity of engagement between seller and Amazon by ensuring a secure, transparent, and trustworthy financial relationship between Amazon and its sellers. It is a critical line of defense, stopping bad actors from profiting while ensuring a frictionless experience for SPs. We track "who" is profiting and "where" Amazon disburses funds, and own "when" disbursements occur. We ensure appropriate controls, verifications, and validations for both charge and disbursement instruments, reducing bad actors' ability to scale fraud and ensure compliance. We also compute and withhold account-level disbursement reserves, govern payment speed, and recover funds from enforced sellers, preventing unpaid fees and misuse of funds.
Key job responsibilities
• Mitigate financial risk and stop bad actors from profiting by building tools and setting policies that control how quickly sellers are paid and disburse. This role will work closely with product, tech, policy, legal, and finance stakeholders and partner teams.
• Own and communicate strategic vision, updates, goals, policy changes and roadmap to stakeholders and senior leaders. Routinely author documents: PRFAQ's, Working Backwards, BRD's, WBR's/MBR's/QBR's, Program Updates etc.
• Deliver results and execute multiple high-visibility initiatives simultaneously. Make data-driven tradeoffs to maintain strategic deliverables.
• Operate with a high degree of independence. This role requires a curious, self-starting, fast learner who thrives in ambiguous, challenging spaces.
• Set and achieve challenging goals to solve problems. Drive efficiency improvements by eliminating non-value add processes and introducing automation to maximize impact.
• Develop solutions that scale in a resource constrained environment. Proactively launch mechanisms and build processes that address future challenges.
• Extensively build trust with cross-organizational stakeholders. Use data to influence without authority and drive consensus at all levels of an organization.
• Expertly quantify impact with best-in-class analytics and investigation techniques. Advanced Excel skills are a minimum expectation (Advanced SQL is a plus).
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
